Hello PUBG MOBILE Support Team, I have been playing PUBG MOBILE on Android since the very first day, and I currently pla...y on a POCO X7 Pro. On Saturday, October 11, 2026, my account was suddenly banned in the middle of a match. The penalty pop-up stated that my ID 51556501692 would be banned for vio
I noticed that the listing for a Poco P9 Ultra smartphone sold by a store called Uğurlum Ticaret on the Trendyol platfor...m contains inaccurate and potentially misleading information. Although the device's official specifications state that it has 12 GB of RAM, the listing incorrectly shows the device
In April 2026, I purchased a Xiaomi Poco F8 Pro with 12 GB of RAM, 512 GB of storage, and a Snapdragon 8 Gen Elite proce...ssor. From the early days of using the phone, I began experiencing several serious issues. During phone calls, the other person often cannot hear me. I am unable to connect the pho
I purchased a Poco F7 on August 27, 2025, and I have experienced lagging and freezing issues with the device since the v...ery first day. The phone frequently experiences brief freezes, delays, and stuttering, especially when playing games or using social media apps. This makes the phone frustrating an
I have been using my Poco F8 Ultra for approximately one week, and I have been experiencing a frustrating issue with the... screen refresh rate, particularly while gaming. When I use the phone in 120Hz mode through the system settings, the gameplay does not feel as smooth as I would expect. Instead, I
On 06/27/2026, I purchased a Poco X8 Pro model phone from the Mi Store at Trabzon Forum Mall. After using the device for... a while, the phone offered me a software update, which I installed. Right after the update, a problem occurred with the phone's bottom speaker. At first, only crackling started co
I bought my Poco F6 phone in October 2024, and ever since I started using it, I've been experiencing constant connection... drops when connecting wirelessly to my car's Android Auto system. I had previously used a Poco X3 NFC model phone with the same car, and I had experienced this exact same disconne
I purchased two Poco M3 Pro 64GB 5G phones through Trendyol toward the end of 2021. I bought one for myself and the othe...r for my son. Starting from early 2023, both phones began experiencing issues with turning off on their own, frequently turning on and off, and freezing in a way that we couldn't i
I purchased a Xiaomi-manufactured Poco X7 Pro model phone about 3-4 months ago from Platin Telefon store in Karaman. Sin...ce the day I got the device, I've been experiencing serious software-side problems. No matter what I do, the notification screen takes minutes to open, I can't see the buttons and
I've been using my brand-new Poco C65 phone for about a year. Even when I charge it fully, without pressing any button a...nd without using the phone at all, the battery drops from 100% to 60% within just 30 minutes. There's also a sound coming from the charging port. This problem has been ongoing for
When I first bought my Poco X4 Pro 5G phone, there were no issues at all, but problems started appearing shortly after. ...First, I noticed severe pixel distortion and extremely poor image quality in shots taken with the camera's zoom feature. Then I started experiencing a lot of freezing, lag, and ser
I dropped off my Xiaomi Poco X5 Pro phone, which was out of warranty and had never been repaired before, at Evofone serv...ice center in Ankara Kızılay, with complaints about no sound coming from the earpiece and blurry camera images. During drop-off, I specifically pointed out the sound issue and aske
I bought my Xiaomi Poco X6 Pro phone specifically for gaming, but I've been experiencing a serious overheating problem s...ince the very first day of using the device. For about 2 years now, since the day I bought it, the device overheats excessively during almost every task, including gaming and every
I am a Poco F7 Pro user, and for the past few months I have been experiencing a serious issue that significantly affects... gaming performance on my device. Previously, I was able to run PUBG, Brawl Stars, and other games at 120 FPS without any problems. However, now none of the games support 120 FPS,
I am using a Poco F7 that I purchased from Idefix in Ankara, Turkey, and I have been experiencing a persistent slow Wi‑F...i problem since the day I bought the device. This issue has been ongoing for about 4–5 months and is significantly affecting my daily use. I have also seen that many other Poco F7
At the beginning, everything is fine. For the first six months, you won’t have any problem charging your Poco phone once... a day, unless you play games or engage in other energy-consuming activities. After that, however, no matter what you do, the battery cannot last for more than 8 hours. Considering
I purchased my Xiaomi Koca X5G Pro smartphone in 2021, and since the first day, I’ve been facing a persistent issue with... app notifications. Even though I’ve disabled the “show message content” option in the notification settings, the content of all app notifications still appears on the screen. This
I purchased my Poco F5 Pro 512 GB smartphone from an online store. Since the very first day of use, I’ve been experienci...ng camera issues during video recording, especially in night shots, where the footage shows noticeable shaking and frame shifts. This problem occurs consistently across nearly all
After installing the latest system update on my Poco X5 Pro on October 5, 2025, my phone began experiencing serious batt...ery problems. The battery drains extremely fast, and the fast charging feature no longer works. Additionally, since the update, my phone has started to overheat noticeably, an issu
Since November 31, 2025, the Wi-Fi feature on my Poco X3 Pro has been shutting off by itself, and this issue keeps happe...ning repeatedly. Because my warranty has expired, I tried to fix the problem on my own — I restarted the device, performed a factory reset, and checked for software updates, but no
I purchased my Poco C65 smartphone about six months ago from Hepsiburada. Since the very first day, I’ve been experienci...ng serious issues such as the phone installing apps on its own, making random phone calls, and not responding to touch commands. The phone often acts as if it has a mind of its own
I purchased my Poco X7 Pro 512/24 smartphone from the Mi Store in May 2025. Since the first day I started using it, the ...device’s refresh rate has been locked at 60 FPS both in PUBG Mobile and during normal use. Even though I enable the Wild Boost feature in Game Turbo and select 120 FPS from the set
The NFC on my Poco phone is not working. When I first bought it, all features such as payment and ID reading worked perf...ectly. Customer service gave me some suggestions for the NFC issue, but during my next call, they told me that the NFC had been removed from the device for security reasons. They a
After installing the latest software update on my Poco X4 Pro, I started experiencing a serious issue during phone calls... — the background noise from my surroundings is transmitted loudly to the other person. It appears that the noise-canceling feature has stopped working, and this problem occurs dur
