I am writing to report an unresolved problem with my Franke countertop stove and to request an urgent solution. The electronic mainboard of the stove broke down, and on 23 September 2025, I paid 7,500 Turkish liras to the authorized service for the replacement of this part. Since then, I have not be...
"The central office solved my problem"
I purchased a Franke oven with models GF62MXS / GF66MNTXS and a Franke dishwasher with model FDWS614DA++XS117.0250.045, and I have experienced serious malfunctions with both products. Previously, my oven had already malfunctioned once, and today both my oven and dishwasher failed again, which has co...
"Thank you"
I purchased a Franke FDW 612 model dishwasher. About three weeks after installation, I realized that I could not use the machine because the water inl...
On 25.08.2025, I purchased a fully integrated Franke FDW 614 D6P DOS E dishwasher (model: C813438) paying ₺24,000. From day one, I have encountered relentless and unacceptable issues with this machine. Firstly, the door developed rust, and the basket began to melt. Despite calling the service and be...
When our Franke granite corner sink was installed, we immediately noticed a hazy and cloudy surface on the material — even though it had never been used. The authorized installer who handled the setup confirmed that the sink was defective out of the box and stated that a replacement should be arrang...
Today, while using my Franke GF 82 M XS model oven, the outer glass door suddenly shattered during normal operation. I use the appliance in Istanbul and have never experienced any other issue with it before this incident. I have both the invoice and warranty documents for the device. I haven’t yet ...
The top of my Franke FFCB 620 refrigerator hasn't cooled for about 10 days. I called technical service on October 11, 2025, and a service request was created (product information and service form: 118.0544.323 IR20A4000277). The technician stated that the system was clogged and that the factory woul...
Dear Franke Customer Service, In 2019, I purchased a Franke FDW 612 E6PA dishwasher under the Franke brand. However, in less than six years, the control board (main electronic unit) has failed. Although I purchased this product as a Franke appliance, I recently discovered that it was manufactured by...
After cleaning my Franke brand oven, the glass door suddenly shattered while I was closing it normally. The glass exploded and scattered everywhere without any external impact, which poses a serious product safety concern. I request that the cause of this incident be technically investigated and th...
"The exchange was made with a discount applied."
The interior racks of my Franke dishwasher have become severely rusted. Since I have a small child, I find this situation extremely concerning from both a hygiene and health perspective, and therefore, I am unable to use the machine safely. When I contacted the authorized Franke service in Ankara, ...
On October 1, I purchased a brand-new Franke Maris sink from a dealer in Edirne city center and had it professionally installed in my kitchen. Without even using it once — and only after it came into contact with water for the first time — scratch-like marks appeared on the surface. The product was ...
"I would like to thank especially Mr. Engin, the authorized person who contacted me by phone, and Franke for standing behind the product they sold. At least, they did not just dismiss it by saying the warranty has expired; by sending the baskets at a discounted price, I can say that the company increased its preferability on my behalf."
I have been using a Franke FHNS 704 built-in gas hob for about 2 years and 5 months without any issues. However, today, during completely normal use, I suddenly heard a loud explosion while cooking — there was a pot on the stove at the time. Immediately after the explosion, the glass surface shatter...
I’ve been having a recurring issue for about three months with my Franke FDW612 E6P dishwasher. After the machine fills with water, the quick-wash button starts beeping continuously, and then the washing process stops completely. Because of this, I often have to wash dishes by hand, which is frustra...
I have been using my Franke FDWS 612 D dishwasher for about five years, and I’m extremely disappointed with its durability. After only two years of use, severe rusting began on both the upper and lower racks, and over time they have become completely corroded. In addition, the lower spray arm keeps...
It’s been almost a year, the upper compartment of Franke Dishwasher has never washed properly, and the lower compartment doesn’t clean well either. The service came and checked but didn’t find any technical issue. That means the machine itself is really bad. I wanted to return it, but since Franke s...
Dear Sir, or Madam, The upper and lower baskets of my Franke Dishwasher is rusty. For this reason, the basket wires break one by one. I think that it is a very big health problem that the rust on the wires passes to us on the plates and glasses that are washed in every wash. The fact that stainless ...
The middle burner is the biggest problem — it keeps failing. The service team came three days ago to fix it again. This time, it lit up, but now the igniter won’t stop clicking, so I have to unplug it every time just to stop the noise. Before this, I used another brand’s stove for 15 years without e...
"Thank you very much for your attention."
About a week ago, I discovered rust forming on the racks of my Franke FWDS712++XS dishwasher, and it has spread rapidly in a very short time. Although I’ve owned the machine for 4 years and it's now out of warranty, I’ve always used it properly and maintained it according to the instructions. It’s e...
Franke electric hob stopped working for the second time in just 6 months. Even though it has a 2-year guarantee and the service team said it should be renewed, Franke refuses to replace it and makes me wait more than a month for the spare part to repair it. Horrible experience, poor quality, arrogan...
I own a Franke FDWS 712 XS dishwasher, and the lower basket has completely rusted and disintegrated, which is unacceptable for a product that’s supposed to last for years. What’s even worse is that I have been waiting nearly 11 months for a replacement part from the Edremit service center, and there...
