I am writing to report an unresolved problem with my Franke countertop stove and to request an urgent solution. The elec...tronic mainboard of the stove broke down, and on 23 September 2025, I paid 7,500 Turkish liras to the authorized service for the replacement of this part. Since then, I have not be
"The central office solved my problem"
I purchased a Franke oven with models GF62MXS / GF66MNTXS and a Franke dishwasher with model FDWS614DA++XS117.0250.045, ...and I have experienced serious malfunctions with both products. Previously, my oven had already malfunctioned once, and today both my oven and dishwasher failed again, which has co
"Thank you"
I purchased a Franke FDW 612 model dishwasher. About three weeks after inst...allation, I realized that I could not use the machine because the water inl
On 25.08.2025, I purchased a fully integrated Franke FDW 614 D6P DOS E dishwasher (model: C813438) paying ₺24,000. From ...day one, I have encountered relentless and unacceptable issues with this machine. Firstly, the door developed rust, and the basket began to melt. Despite calling the service and be
The top of my Franke FFCB 620 refrigerator hasn't cooled for about 10 days. I called technical service on October 11, 20...25, and a service request was created (product information and service form: 118.0544.323 IR20A4000277). The technician stated that the system was clogged and that the factory woul
Dear Franke Customer Service, In 2019, I purchased a Franke FDW 612 E6PA dishwasher under the Franke brand. However, in ...less than six years, the control board (main electronic unit) has failed. Although I purchased this product as a Franke appliance, I recently discovered that it was manufactured by
It’s been almost a year, the upper compartment of Franke Dishwasher has never washed properly, and the lower compartment... doesn’t clean well either. The service came and checked but didn’t find any technical issue. That means the machine itself is really bad. I wanted to return it, but since Franke s
Dear Sir, or Madam, The upper and lower baskets of my Franke Dishwasher is rusty. For this reason, the basket wires brea...k one by one. I think that it is a very big health problem that the rust on the wires passes to us on the plates and glasses that are washed in every wash. The fact that stainless
"Thank you very much for your attention."
Franke electric hob stopped working for the second time in just 6 months. Even though it has a 2-year guarantee and the ...service team said it should be renewed, Franke refuses to replace it and makes me wait more than a month for the spare part to repair it. Horrible experience, poor quality, arrogan
I am writing to formally express my deep dissatisfaction regarding a serious issue with Franke Turkey, which is severely... undermining the reputation of the Franke brand on a global scale. In February 2025, I placed an order for a Franke sink and faucet from an official distributor of Franke Turkey, a
We purchased a Franke appliance set in 2018 and have generally been satisfied with the products. However, we have been e...xperiencing ongoing issues with our FDWS 614 DA++ XS model dishwasher for quite some time. • Rust and mold have formed on the racks, which raises concerns regarding hygiene and usa
My Franke fridge stopped working. I called their service, and they came, checked it, and said it needed a new fan. They ...replaced the fan and charged me for it. However, just 30 hours later, the fridge stopped working again. It keeps turning on and off, just like before. I even made sure there were n
Three years ago, I purchased all my kitchen built-in appliances (oven, microwave, stove, hood, dishwasher, and even the ...kitchen sink set) from Franke, trusting the name of such a large company. However, I have encountered a rust issue with my Franke FDW 612 E6P A++ fully integrated dishwasher, espec
Every two years, the baskets in my Franke dishwasher, which I bought in 2018, start to rot and break. The baskets were c...hanged two years ago, but the same problem has come up again in 2024 because the quality of the materials hasn't gotten better. The local service wants ₺3500 to replace both basket
On Monday, November 18, 2024, M*** Ç*** from Franke’s branch came to check my dishwasher and informed me that the proces...sor needed to be replaced, estimating that the repair process would take about a week. After paying approximately ₺10,500, they took my dishwasher to the workshop the same day. On
My Franke dishwasher baskets are rusted and broken. The wheels are another problem. I have to force them into place ever...y time. I used my previous machine for 18 years and never had such a problem. I had quit my machines just because I bought all my kitchen appliances from Franke. When I called the
We purchased Franke's wine cooler with the code "FMY 24 WCR XS | 131.0669.345" in June 2023 and requested installation f...rom an authorized service on 03.06.2023. During the installation, the product was installed without any information or warnings provided, and the warranty certificate was approved.
I've had the Franke FDWS712 dishwasher for approximately 3.5 years, and for more than a year, I've been dealing with rus...ting problem that appears to be worsening over time. After doing some research online, I learned that many other customers had encountered the same issue, leading me to believe tha
We bought Franke kitchen products for the house we moved into four years ago. However, after four years, we noticed that... the wires of the dishwasher racks had peeled off, and rust was mixing with the washed items. We took pictures and sent them to Franke, but they claimed the fault was ours. Yet, we
On August 12, 2024, we bought a Franke stove from K. Maraş Belde AVM. The installation took around three days and went v...ery successfully. However, once the stove was fitted, deformations emerged on the central wok burner, as shown in the photographs below. White patches occurred on both the cast iro
Our Franke refrigerator has malfunctioned annually for the past three years. Despite multiple service calls and requests... for a replacement, we continue to experience the same issues. Recent breakdowns have resulted in spoiled food due to extended repair times. Franke's customer service in Turkey has
"Franke's head office resolved my issue very quickly, so I extend my thanks to the entire Franke family. I can always choose and recommend them."
