Unresolved Issues with Return Policy at Tommy Hilfiger Store

On May 18, I bought two shirts for my wife at the Kentpark Tommy Hilfiger store. She was dissatisfied with the fabric of one shirt and the collar of the other, so on May 25, I went to the store with the invoice to return them. I was informed that I could neither exchange nor return the shirts because the collar tags were removed.

I explained that we removed the collar tags to try them on comfortably and that our assistant accidentally threw them away. I assured them that the shirts were never worn and suggested they could send them for inspection if needed. However, they refused to accept the return and sent me away.

Now, I have two unworn shirts that my wife will never wear. This is a significant inconvenience. I tried calling customer service to resolve this, but the provided numbers do not work. Is this the customer policy of the Tommy Hilfiger store? Have we made a mistake shopping from this brand for years? If there is no problem, we are fine, but if there is a problem, we are left without support.

I found an email address for their customer service and wrote my complaint there. If I do not receive a response, I will apply to the Consumer Court because I am fully justified in my complaint. I will pursue my rights to the end.