On April 8, 2024, I left my previously purchased coat at your Tommy Hilfiger Izmir Hilltown store for inspection due to issues. Today, when I visited, I was informed that the product had been examined and there was a manufacturing defect in the coat, so my return was accepted. When I requested a refund, store staff informed me that they could not issue a refund and that I should apply to the Consumer Arbitration Committee. They mentioned they would refund after a decision from there. I am quite surprised that a corporate and globally recognized company like Tommy would not refund me and instead tell me to go to the Consumer Arbitration Committee and refund me only if they approve. I find it hard to believe that your brand, which I have shopped with many times and enjoyed using your products, has such a policy. I request immediate clarification on this matter.
I purchased a men's jacket from the Tommy Hilfiger store at Tuzla Viaport Marina on May 4, 2024. Upon the first wear, the jacket shed a significant amount of lint, leaving dark clothing covered in annoying fuzz. When I returned it to the store on May 4, 2024, the staff acknowledged the shedding issu...
I had previously reported about the problem I experienced with the coat I bought from Tommy Hillfiger in Istanbul. During the solution process of the problem, I did not receive a response from the brand via sikayetvar.com in Turkey, nor was it possible to reach the customer service department. I the...
On August 19, 2023, I purchased three t-shirts from the Tommy Hilfiger outlet store in Soke. I reside in Aydın. To my dismay, one of the t-shirts bled color after the first wash. Additionally, we later noticed a tear at the lower hem. On September 29, 2023, we visited your store, explained the situa...
I sent my Tommy Hilfiger boots, which I purchased from Boyner a month ago, for inspection on November 13, 2024. Today, when I called to check on the status, I was told that the company rejected my claim, citing user error. Are they mocking me? The boots, which cost me ₺5,000, haven’t even been worn ...
I purchased a black men's shirt from Tommy Hilfiger's Izmir Optimum store in the first week of November 2023. Upon arriving home and removing the tags, I noticed a stain resembling an oil mark while ironing the shirt. The next day, I visited the store to report the issue. However, due to the torn ta...
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