I bought a belt from the İzmir Hilltown store for ₺969, and even though I barely used it, the metal buckle area started to flake and there were peeling spots on the leather where it connects. It was checked out and found to be a faulty item. I got a call from the store, and they told me that the item I wanted was out of stock. They suggested picking a different belt, but it would cost me almost ₺1000 more because of inflation. They wouldn't give me back the belt. I managed to misplace my belt and accumulate some debt in the process. If a product is not in stock, it's important to offer a suitable replacement or an upgraded model. It's really frustrating to see such lousy customer service from a well-known brand like Tommy Hilfiger. After I expressed my concerns, they nonchalantly offered two customer service numbers, both of which had gone unanswered for three days. According to an online representative, there haven't been any complaints about not being able to reach customer service in the past two weeks. We don't come across such problems with regular companies. Well, it's good to know there's a way to resolve things or find someone to have a conversation with. I need someone to get in touch with me as soon as possible and address my concerns.
Last year, on December 31st, I splurged ₺2500 at the Tommy Hilfiger outlet in Susurluk for a bag that has since become a total disappointment. The straps started peeling within the first few months, and the strings inside began fraying. Unfortunately, due to the distance from my address, I couldn't ...
I purchased a Samsonite shoulder bag from the Hilltown store. I did not use the bag at all during the winter and only started using it this summer. However, about one month ago, I noticed that the strap began to peel and the leather started to flake off. Yesterday, I took the bag to the IstinyePark...
I purchased a black men's shirt from Tommy Hilfiger's Izmir Optimum store in the first week of November 2023. Upon arriving home and removing the tags, I noticed a stain resembling an oil mark while ironing the shirt. The next day, I visited the store to report the issue. However, due to the torn ta...
I purchased the Tommy Hilfiger Iconic Camera Bag from Boyner one year ago, and despite using it only 5-6 times, the bag has started peeling and flaking, particularly at the stitching areas. I sent it to Boyner for inspection, but I doubt they even reviewed it properly since the inspection note was i...
I bought a Tommy Hilfiger polo collar t-shirt, trusting the brand's name and quality. However, the edges of the t-shirt became discolored after wearing it just once. When I sent it to the brand for an exchange, they refused to accept it. Honestly, it’s deeply disappointing to face the same issue wit...
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