Tommy Hilfiger Belt Quality Issue

I bought a belt from the İzmir Hilltown store for ₺969, and even though I barely used it, the metal buckle area started to flake and there were peeling spots on the leather where it connects. It was checked out and found to be a faulty item. I got a call from the store, and they told me that the item I wanted was out of stock. They suggested picking a different belt, but it would cost me almost ₺1000 more because of inflation. They wouldn't give me back the belt. I managed to misplace my belt and accumulate some debt in the process. If a product is not in stock, it's important to offer a suitable replacement or an upgraded model. It's really frustrating to see such lousy customer service from a well-known brand like Tommy Hilfiger. After I expressed my concerns, they nonchalantly offered two customer service numbers, both of which had gone unanswered for three days. According to an online representative, there haven't been any complaints about not being able to reach customer service in the past two weeks. We don't come across such problems with regular companies. Well, it's good to know there's a way to resolve things or find someone to have a conversation with. I need someone to get in touch with me as soon as possible and address my concerns.