On October 8, 2025, between 18:00 and 19:00, I purchased the Kaspersky Plus subscription through the app, but I accidentally entered the wrong email address. The purchase went through and the fee was withdrawn from my Ziraat Bank account—I have the receipt. However, because the email address is incorrect, I cannot use my Plus subscription.
When I try to cancel the subscription, the system sends the password reset link to the incorrect email. Since the email does not belong to me, I cannot change the password or access the subscription in any way.
I’ve been emailing Kaspersky for days, requesting a refund, but I haven’t received any response. I mistakenly created this account while renewing my subscription on my old account and now need a refund. The policy states that I can get a refund within 30 days, and I’m well within that period. I woul...
I recently purchased Kaspersky Plus after my Kaspersky Premium expired. Although I received a confirmation that the subscription was added to my account, it’s still showing as a Free version. No activation code was provided, and when I checked my account, it says that a code isn’t needed anymore. I’...
On August 22, 2024, I purchased a 2-year Kaspersky Premium subscription for 1 device. The same day, I decided to request a refund and contacted technical support to start the process. Initially, I was told that the refund would be processed within 5-7 business days. After that period passed, they ch...
I purchased a digital product from them on April 13, 2023, and requested a return soon after. Despite the legal period for returns having expired, I have still not received my refund. Kaspersky Turkey claims that the money has been returned, but Ziraat Bank says they did not forward the refund. This...
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