Kärcher

On 07.05.2025, I returned my Karcher brand vacuum cleaner to Media Markt, where I originally bought it, under the extended warranty. On 30.05.2025, I received a message on my phone stating that my upright vacuum cleaner had been repaired. I went to Media Markt to pick it up, but they said the vacuum...

I bought a K3 pressure washer four years ago, and despite using it only about 5 times a year—a total of 20 uses—the motor has already failed. This is completely unacceptable for a supposedly reliable German brand. I sent the device to the service center on May 27, 2025. It took me two calls to cust...

A small crack appeared on a part of my K4 Universal pressure washer due to my own mistake. Simple enough, right? Wrong. Getting a replacement part has become an absolute nightmare. First, I contacted our local Karcher dealer, supposedly the largest in Turkey. I sent them photos, but they claimed the...

I bought a Karcher SC 3 Deluxe Textile steam cleaner from Amazon on April 8, 2025. The moment I used it for the very first time, it immediately flashed a red light error. This is completely unacceptable for a brand-new device! I promptly sent the unit to the service center, where they confirmed a f...

I am absolutely outraged with Karcher! My K7 pressure washer developed a fault in its spray gun, so I called customer service and opened a case. I promptly shipped the product back to them on the same day. However, a week later, I still hadn't received any notification that a service record had been...

I received an SC4 EasyFix Plus steam cleaner as a gift directly from their website, and it arrived quickly. But that's where the good experience ended and the nightmare began. Upon setup, the product simply wouldn't produce any steam. After contacting customer service, I sent the unit in for repair...

My Karcher SC3 steam cleaner, which is still under warranty, broke down, and it's been stuck at the service center since May 10th. This is completely unacceptable. By law, they're supposed to repair and return it within 20 days, but it's now been 37 days, and I have no idea where my machine is. I'v...

I bought a Karcher SE5 Upholstery and Carpet Cleaner on February 22, 2025, and it was defective right out of the box. From the very first moment I tried to use it after unboxing, the water spraying system was faulty. Instead of spraying water when I pressed the trigger, it just leaked directly out, ...

Hello, I sent my Karcher HD 400 Pro car washing machine to the Karcher service center on 20.05.2025. I’ve been calling the service center for several days, and although they say the servicing is complete, they still haven’t sent my product back. I even offered to pick it up myself if needed, but rec...

Experiencing such issues with a brand like Kärcher is truly unacceptable. I’ve been calling customer service for nearly three weeks now, but no one has returned my calls or come to collect the product. The service is extremely inadequate. Previously, they even sent the product back without repairing...

I purchased a Karcher RCV5 robot vacuum cleaner on July 2, 2023. In April 2025, the device malfunctioned and was sent to the authorized service center. It was received by the service on April 11, 2025, and I was informed that it would be returned within 20 business days. However, as of today, May 21...

I purchased a Karcher RCV5 robot vacuum on 02.07.2023. In April 2025, I had to send it to service due to a malfunction. The product was received by the service center on 11.04.2025, and I was told it would be repaired and returned within 20 business days. However, it’s now 21.05.2025— over 40 days l...

I purchased a Karcher steam cleaner expecting a quality product backed by reliable support. Unfortunately, I’ve been completely let down. From the moment I started using it, the water warning light has been constantly flashing, even though there’s enough water in the tank. The machine won’t produce ...

Hello, I purchased a Karcher SC3 Deluxe steam cleaner and started having issues just one day after using it. The device showed a “filter error” warning, but it temporarily disappeared after unplugging and plugging it back in. I figured it was a minor glitch. However, less than a month later, the sam...

On August 3, 2024, I purchased a Karcher VC 6 Cordless Vacuum Cleaner after being persuaded by a product promoter. Unfortunately, the product turned out to be defective, and I’ve had no luck getting support from Karcher’s Istanbul service center. Every attempt to find a responsible representative ha...

I purchased the Karcher SE 6100 Carpet and Upholstery Cleaning Machine on December 25, 2023, expecting high performance from a brand known for its reliability. Unfortunately, this product has been a complete letdown. Just 3–4 months after purchase, the machine developed a spraying malfunction. I con...

I purchased the Karcher SC3 Easy Fix Plus steam cleaner via Trendyol, and it broke down after just two uses. I immediately contacted Karcher customer service, was given a shipping code, and sent the product to the authorized service center. It has now been two full months, and I haven’t received any...

On February 27, 2025, I sent two steam cleaning machines to Kärcher service center for repair. It has been over 20 business days since the products were received by the service center. I’ve called multiple times to get information about my products, but I haven’t received any response. I informed th...

On February 28, 2025, I delivered my Kärcher VC 6 Cordless upright vacuum cleaner, which had a body detachment issue (photos attached), to the Kärcher branch in Ümraniye, located on the Anatolian side, along with a technical service report. On March 1, 2025, I was informed through customer service t...

My Karcher SC3 product has been in service since February 7. The legal repair period has passed, neither the product has arrived nor been informed. I’ve called multiple times and opened several support requests, but all have been ignored. No one even returned to my exchange request. It feels like my...

I bought a steam cleaning machine from Karcher, thinking, “It’s German-made, so it must be good.” If I had known how negligent their Turkish distributors were, I would have chosen a cheaper brand instead. I only used the product once, and when I tried to use it a second time, it didn’t work. I immed...

I purchased a Karcher cordless vacuum cleaner and was initially satisfied with its performance. However, after just a few months of use, one of its parts broke. Since then, I have been trying to contact Karcher’s customer service via their website and phone calls, but all I hear is “we will get back...

I purchased a Karcher submersible pump, and it failed in less than a year. I sent it to the authorized service center for repair, but it has been 21 days, and I have received no update. A submersible pump is essential for supplying water to my home, and I have been left without water for weeks due t...