My Karcher SC3 product has been in service since February 7. The legal repair period has passed, neither the product has arrived nor been informed. I’ve called multiple times and opened several support requests, but all have been ignored. No one even returned to my exchange request. It feels like my issue is being completely overlooked. I just want an apology and a new product after waiting this long. After-sales support should not be this frustrating. But no one pays attention to my request. Zero customer service!
I dropped off my Karcher SC3 steam cleaner for repairs on September 7, 2024, and even though the 20 business days for the repair have gone by, it still hasn’t been fixed. I reached out to Karcher customer service on the 21st, 22nd, 24th, 25th, and 26th to ask for a new replacement product because th...
Hello, I purchased a Karcher SC3 Deluxe steam cleaner and started having issues just one day after using it. The device showed a “filter error” warning, but it temporarily disappeared after unplugging and plugging it back in. I figured it was a minor glitch. However, less than a month later, the sam...
My Karcher SC3 steam cleaner, which is still under warranty, broke down, and it's been stuck at the service center since May 10th. This is completely unacceptable. By law, they're supposed to repair and return it within 20 days, but it's now been 37 days, and I have no idea where my machine is. I'v...
I purchased a Karcher SC3 steam cleaner, and despite using it only a few times, it stopped producing steam. On February 8, 2025, I shipped the device to the authorized service center for repair. After contacting customer service, I was informed that the service center received it on February 11, 202...
I purchased a Karcher SC3 steam cleaning machine about one year ago, and since the very beginning it has caused nothing but problems. The device has been used only twice before it broke down. When I first contacted Karcher customer support, the machine was collected and sent for repair. After almost...
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