I purchased a bedroom set from Vivense on March 30, 2024. Some time after delivery, the bed became unusable due to loud squeaking noises coming from the headboard. Since the product is covered by a two-year warranty, I submitted a service request and a repair team came to fix it. However, about one ...
I placed an order from Vivense on 9 December for a Spring model 4‑door wardrobe with 210 cm height, order number 76f308539993, to my address in Avcılar, Istanbul. The product was delivered on 15 December, and I assembled it myself, carefully using only the predrilled reference holes on the panels. H...
I purchased a corner sofa from Vivense in September 2024. Less than a month after the product was delivered, the fabric began to tear and pill. Experiencing such an issue so quickly with a brand-new item both surprised me and caused significant inconvenience. After filing a complaint, I contacted Vi...
On November 25, 2025, I filled out the form for the interior design service displayed on Vivense’s website. The service appeared to be active, and the site requested my personal information, which I shared in good faith. However, no one contacted me—neither by phone nor by email. When I spoke with l...
On September 28, 2025, I purchased an Essen table and chair set from Vivense, order number 9CD207463740. My order was delivered on October 25th, and four of the chairs were defective. The installation team reported this the same day. I sent images and videos demonstrating the defective product and m...
We purchased two youth room sets and one bedroom set from Vivense. Although they said the delivery would be on October 15, as of October 29, the order still hasn’t been fully delivered. Not only did it arrive late, but some of the parts were also missing. For example, the second youth room still doe...
On July 13, 2025, I purchased one table and four chairs (Order No: 139f07389686) from the Vivense Çiğli store, paying a total of ₺29,788.20 plus an ad...
The Eti model wardrobe I purchased from Vivense with order number a43507134099 was delivered with missing connection parts. I received the product at my address, and when the installation team arrived, they identified the missing part and filed a report. I submitted the missing part request on the 1...
On August 15, I ordered the Lina Bedroom Set and Masse Corner Sofa from Vivense and paid the full amount, including delivery and installation. My delivery address is in Konyaaltı, Antalya, on the 12th floor, but I was told that items could only be carried up to 30 deci and a maximum of the 6th floor...
I ordered a Perenna 3-Seater Sofa from Vivense. My order number is 8434811A13691066. I was given a delivery date between September 1st and 8th. However, the product has been in the warehouse for a week and was told it would be delivered on the 9th, but it still hasn't arrived. I'm expecting a delive...
On 29.04.2025, I purchased a white dresser from the Vivense website with order number 599b07325625. Although there was no damage during delivery, the drawers of the dresser were sent in brown instead of white. I paid a total of ₺849, including both the product itself and the additional assembly fee....
I purchased a 90×190 cm bed online from Vivense (Order No: FO7D064851e). About 3–5 months after buying it, a serious collapse appeared in the middle of the mattress and spread toward the edges. I paid ₺8,153.20 for the product, and as far as I know, it has a 2-year warranty. After experiencing this ...
My order number 869a0735, which I placed with Vivense on June 7, 2025, was canceled on June 27, and I was told the refund would be deposited into my account within 14 business days. As of July 17, that timeframe has passed and I still haven’t received my refund. To everyone reading this: Vivense is ...
We haven't been able to reach them for the past month for the installation service that is supposed to be done within a week after delivery. Reaching Vivense by phone is basically impossible, just so you know. If you're looking for someone to talk to, forget it—there simply isn't anyone. When you tr...
I ordered 2 chairs from Vivense on June 6th with the expectation that they would be delivered before the 23rd—nothing happened. I contacted the support desk multiple times, and each time I received the same meaningless response: "We will contact the related department and let you know." This is not ...
Deliberate delay of the initiated return process and failure to provide the return code. I was contacted by Vivense customer service and informed that the return process for my order had been initiated. However, despite the time that has passed, the return code has not yet been provided. This effect...
Dear Vivense Team, I recently placed my first order through Vivense online, and unfortunately, I experienced multiple issues with damaged items. My order with the number EE1D07372793 was delivered with visible damage. Even the replacement part I requested arrived with minor defects. Additionally, my...
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were ...
I bought two blue chairs from Vivense. One of them had unstable legs, but I didn’t complain. The other one, however, arrived incomplete—it was impossible to assemble one of the legs due to a missing part. The assembly team tried to attach the legs elsewhere, which completely ruined the chair’s balan...
When I bought a swing and a table set made from shelves from Vivense, I thought the process would be easy and professional. That being said, I was shocked when the goods came and I realized I needed to rent a crane to put them together—something the salesperson never told me before the sale. This ve...
I placed an order with Vivense, but sadly, the product came damaged. Since I brought up the issue, everything has been moving at a snail's pace with no significant advancements. Vivense recognized the issue, yet they have not been able to arrange a return with Ceva Logistics, the delivery service th...
On 22/05/2025, I purchased a bedroom set from Vivense. I agreed to buy a display item and even paid the delivery fee myself because the product had no defects—no broken or damaged parts, just a very small scratch. However, when the item was delivered on 31/05/2025, it had multiple broken sections, m...
I placed an order for a product on Vivense’s website on May 25. Just a few days after I placed my order, I saw that the same item was featured in a new campaign with a lower price. As my product has not yet been shipped, I believe it’s reasonable to request a refund for the price difference or, at t...
