I purchased a vase from Vivense Mersin Erdemli branch and paid the full amount on 26 May 2026. At the time of purchase, ...a delivery date was promised, however the product was not delivered on the agreed date, and 23 days passed without any delivery. Due to this delay, on 18 June 2026 I requested the
On 4 April, I purchased a Mora right-corner sofa from Vivense’s Çorlu store with the order number 18B808625039. At the t...ime of purchase, I was informed that the product would be delivered between 18 May and 1 June. However, despite these dates having passed, the sofa has still not been delivered. Du
I purchased a Latre 4-door mirrored wardrobe from Vivense’s website in October 2025, and I requested an after-sales spar...e part support for the left upright of this wardrobe. However, instead of the part I requested, Vivense sent me the middle left upright of the Yaman 3-door wardrobe. The correct pa
I purchased a Lena two-seater sofa set from Vivense, and the product was delivered to me last week. From the moment I re...ceived it, I noticed that the sofa did not match the color shown in the product photos on the Vivense website. In addition, the overall quality is very poor; the stitching is slopp
In February 2026, I placed an order via Vivense for a Lena Keten Orta Modül sofa to be delivered to Ankara Gölbaşı. My o...rder, with number debd08600925, was created on 24/02/2026 and paid by credit card. Since then, for about three months, I have been experiencing a serious grievance due to the order
On April 13, 2026, I purchased Lenta shelf-style garden furniture and a wardrobe from the Vivense Mersin Yenişehir branc...h. The exact garden furniture model I originally wanted was not available in the store, but based on the recommendations and guidance provided there, and my own estimation that it
I purchased a Palmira Single Swing from Vivense. I placed my order on March 18, and I was given an estimated delivery da...te of April 22. However, despite a significant amount of time passing, my product has still not been delivered, and no explanation has been provided. Even though I have a delivery
I purchased a Vivense Valancia 6-door wardrobe from the Vivense Şirinyer store in İzmir, and the product was delivered t...o me on 28 April, with installation starting on 30 April. However, the wardrobe that was delivered is in the wrong color compared to what I ordered, and this error was noticed duri
I ordered the Evlight two-piece jute tassel chandelier set from Vivense on February 2. The product was delivered to me o...n February 7, but when I opened the package, I saw that the base of the floor lamp was completely missing from the set. I reported the missing part the same day, and I was told tha
I placed an order for a laundry wardrobe via the Vivense website on 4 February, with order number f6ea08587098, and paid... ₺1,644 by credit card. I cancelled this order on 5 February. Despite the cancellation, my payment has not been refunded. When I contacted Vivense customer service, I was informed
I ordered a dresuar from Vivense in Kayseri, and it was shipped to me from another city. When the product arrived about ...a week ago, I saw that it had damaged parts and the overall quality was far below what I expected. I contacted Vivense customer service to report the damaged and poor-quality produ
I purchased a corner sofa from Vivense in September 2024. Less than a month after the product was delivered, the fabric ...began to tear and pill. Experiencing such an issue so quickly with a brand-new item both surprised me and caused significant inconvenience. After filing a complaint, I contacted Vi
On November 25, 2025, I filled out the form for the interior design service displayed on Vivense’s website. The service ...appeared to be active, and the site requested my personal information, which I shared in good faith. However, no one contacted me—neither by phone nor by email. When I spoke with l
On September 28, 2025, I purchased an Essen table and chair set from Vivense, order number 9CD207463740. My order was de...livered on October 25th, and four of the chairs were defective. The installation team reported this the same day. I sent images and videos demonstrating the defective product and m
We purchased two youth room sets and one bedroom set from Vivense. Although they said the delivery would be on October 1...5, as of October 29, the order still hasn’t been fully delivered. Not only did it arrive late, but some of the parts were also missing. For example, the second youth room still doe
On July 13, 2025, I purchased one table and four chairs (Order No: 139f0738...9686) from the Vivense Çiğli store, paying a total of ₺29,788.20 plus an ad
The Eti model wardrobe I purchased from Vivense with order number a43507134099 was delivered with missing connection par...ts. I received the product at my address, and when the installation team arrived, they identified the missing part and filed a report. I submitted the missing part request on the 1
On August 15, I ordered the Lina Bedroom Set and Masse Corner Sofa from Vivense and paid the full amount, including deli...very and installation. My delivery address is in Konyaaltı, Antalya, on the 12th floor, but I was told that items could only be carried up to 30 deci and a maximum of the 6th floor
I ordered a Perenna 3-Seater Sofa from Vivense. My order number is 8434811A13691066. I was given a delivery date between... September 1st and 8th. However, the product has been in the warehouse for a week and was told it would be delivered on the 9th, but it still hasn't arrived. I'm expecting a delive
On 29.04.2025, I purchased a white dresser from the Vivense website with order number 599b07325625. Although there was n...o damage during delivery, the drawers of the dresser were sent in brown instead of white. I paid a total of ₺849, including both the product itself and the additional assembly fee.
I purchased a 90×190 cm bed online from Vivense (Order No: FO7D064851e). About 3–5 months after buying it, a serious col...lapse appeared in the middle of the mattress and spread toward the edges. I paid ₺8,153.20 for the product, and as far as I know, it has a 2-year warranty. After experiencing this
