I purchased a Dyson V15 cordless vacuum cleaner directly from Dyson’s official website on October 1. I did not open the box at all until recently. When I finally opened it and removed the product, I noticed scratch-like deformities on the gray handle parts, and the metal gray inner filter was dented inward. In addition, there are similar scratch-like deformations in several areas of the vacuum, making it appear not brand new. I recorded a video clearly showing the condition of the product and sent it to you, because I paid a significant amount of money for this vacuum cleaner and chose Dyson specifically due to my trust in the brand. I do not expect to receive a product in this condition straight out of the box. Since the vacuum arrived scratched and deformed despite being sold as new and unopened, I request that the product be fully replaced with a flawless, unused Dyson V15 as soon as possible, and that this matter be handled in line with Dyson’s warranty and customer satisfaction policy.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey
I ordered the Dyson V15s Submarine vacuum, but one of the parts arrived scratched and deformed. It’s clear that the damage likely occurred during packaging or shipping. For a premium product like Dyson, this is completely unacceptable. I immediately reached out to request a replacement, as the prod...
We purchased the Dyson V15 Total Clean upright vacuum cleaner from Media Markt. Although the outer box was undamaged and we personally removed the security seals, the metal part inside the dust container had a visible dent (such as a bend or fold). We contacted the Media Markt branch where we bought...
About six months ago, I purchased a Dyson V15 cordless vacuum cleaner. This was actually my second Dyson cordless vacuum, as I had been satisfied with the first one. However, the seal in the dustbin came off and tore. I was told that the part would be replaced under warranty and that both the dustbi...
I recently purchased a Dyson V8 cordless vacuum cleaner, and I was genuinely excited about the product at first. Since day one, I’ve handled it with extreme care—so much so that I barely wanted to use it for fear of damaging such a premium device. But to my disappointment, despite my gentle use, the...
On September 16, 2025, I purchased a Dyson V15 vacuum cleaner from Dyson’s official website. From the very first use, I noticed that there was excessive looseness between the tube and the cleaning head. The product is only two weeks old, and experiencing such an issue so soon has been very disappoin...
Comments