I ordered the Istanbul Toilet and Toilet Seat directly from Vitra’s official online store. The courier delivered the pro...ducts to my door in April. I checked the ceramic toilet — it was fine. Since the seat appeared to be a simple plastic product, I didn’t open its box immediately. When the installer
To Whom It May Concern, I am writing regarding a mirror I purchased from the Vitra brand, which was initially found to b...e defective and subsequently replaced. Unfortunately, the replacement mirror has also developed issues over time. Specifically, the brightness of the LED lights has noticeably dimi
I purchased Ross Lovegrove's Istanbul series for Vitra in 2020 — the sink, faucet, toilet, flush box, and bidet spray. I...n January 2025, the handle of the faucet broke off in my hand. I contacted Vitra to find a solution, and they told me the product is under a 10-year warranty. in 2020, I paid $300
The Vitra toilet seat installed in my home by the contractor has broken within just a year of use. The hinge snapped, wh...ich is extremely disappointing for a brand that is supposed to represent quality and durability. I expected a long-lasting product, but it failed in an unreasonably short time. Th
I am disappointed with my Vitra concealed cistern and cannot recommend it to anyone. Five years ago, just six months aft...er installation, it started leaking heavily. Vitra sent a service team, and the part was replaced under warranty. Despite choosing Vitra over cheaper alternatives due to its suppo
I have a Vitra-brand toilet seat that was installed in my home by the contractor during construction. Unfortunately, in ...less than two years, the hinge broke, rendering the seat unusable. I am extremely disappointed—a brand like Vitra should not have products that fail so easily under normal use. Wh
I am unable to find a replacement for my Vitra Norm 7105L003 - 7200 reservoir, which recently broke. I have contacted Vi...tra dealers and customer service multiple times, but no one has provided a solution or any help locating the spare part. Despite leaving my contact details and registering a compla
I purchased a new apartment and moved in on August 30. The bathroom fixtures in the unit are from Vitra. Since the move,... one faucet and the toilet faucet have been leaking continuously. I reported this issue to Vitra’s Gaziantep service on October 22. They informed me that the part could be replaced
I previously raised this issue, but it remains unresolved. In August, I contacted Vitra regarding a service need in Marm...aris and was informed there was a local service provider. On September 7, I spoke with the authorized representative, who requested additional time due to their workload. I agreed
I purchased a Vitra toilet set expecting quality, but the experience has been frustrating. The first seat arrived broken..., and while the seller replaced it, the replacement came with a visible half-moon mark—clearly a manufacturing defect, not a stain or scratch. I contacted customer service, but th
On 26/07/2024, I purchased a Vitra/Artema sliding shower set, bathroom faucet, and corner shelf. In just four months, th...ese products began showing rust and discoloration. I submitted my invoice and photos to Vitra service for inspection. Their response was shocking—they blamed the corrosion on clean
Artema customer service has been very disappointing. The faucet broke down in a very short time, and the company refused... to take responsibility for the issue. We purchased Artema faucets at a very high price, trusting the brand's reputation. However, after just one month of use, stains appeared on t
I own a 6-storey dental clinic. Our branch is a 6-storey dental clinic that has been active for 3 years, and the product...s we used in the clinic were products that we believed in their reliability, such as Vitra. For the last year or more, there has been leakage in the siphons. When we ordered the se
I purchased a vanity unit with a ceramic sink on top from Vitra's "Valarte" collection. I also bought a wall-hung WC fro...m the same collection. However, during the delivery, I noticed that both the sink and the WC ceramics were broken in half. Naturally, I requested replacements, but Vitra refused, c
After moving into my new house in April 2023, I encountered a persistent issue. Water from the shower in my bedroom star...ted leaking, even when it was turned off. Initially, I had it fixed, but things only got worse. Now, it feels like someone is taking a shower in my room multiple times a day, even
"I wish these had never happened. You should have provided this service from the beginning. Thank you anyway."
I purchased 3 Vitra concealed cistern sets. After installation, one of them... started leaking water from the flush valve. I learned from the service tha
I am deeply disappointed with the Vitra concealed cistern that we purchased, despite its high cost. It started leaking a...fter only two years, which broke our trust in the brand. We paid a service fee to have the gasket replaced, but the leak came back within a week. When I called the service again, t
