I bought the Karcher S4 EasyFix Steam Cleaner in December 2024 from Evkur, trusting the brand’s name and reputation. Unfortunately, that trust has completely backfired. I only used the device three times, and on May 31st — while cleaning my kitchen — it suddenly started leaking steam directly from the body instead of the nozzle. A clear safety issue!
I immediately contacted customer service the following Monday. They promised to pick it up within 5 business days and return it repaired within 20 business days. But nothing went as promised. No one showed up on Tuesday. Same on Wednesday. Then the holiday break started, and I kept waiting. I finally managed to get someone to pick up the unit on June 13th — only after repeated phone calls and frustration.
Today is June 16th, and I still have no update. The machine is missing, the service team says they can’t even find the service record, and I’m left completely in the dark. This is unacceptable. I paid a high price (₺) not just for the product but for the after-sales service that was supposed to come with it. A product that requires only water and a power button should not need service in just 6 months!
Karcher, you need to step up. Where is my product? Why is your customer support so careless and inefficient? I demand immediate resolution and proper accountability. If I wanted a basic machine without any support, there are dozens of cheaper alternatives out there.
I received an SC4 EasyFix Plus steam cleaner as a gift directly from their website, and it arrived quickly. But that's where the good experience ended and the nightmare began. Upon setup, the product simply wouldn't produce any steam. After contacting customer service, I sent the unit in for repair...
I purchased the Kärcher SC3 Deluxe steam cleaner in October 2024, and it has failed me twice already. The first time, I sent it to service, and they claimed to have replaced the hoses. However, after just one more use, the device stopped working again. At the end of April, I sent the product back i...
I purchased a Karcher SC3 steam cleaning machine about one year ago, and since the very beginning it has caused nothing but problems. The device has been used only twice before it broke down. When I first contacted Karcher customer support, the machine was collected and sent for repair. After almost...
I previously sent my Karcher pressure washer to the Istanbul service center due to issues with water leakage and inconsistent pressure and noise levels. After numerous long waits on phone calls, exceeding the legal response time, and even lodging a complaint on the platform, I finally received a res...
On August 3, 2024, I purchased a Karcher VC 6 Cordless Vacuum Cleaner after being persuaded by a product promoter. Unfortunately, the product turned out to be defective, and I’ve had no luck getting support from Karcher’s Istanbul service center. Every attempt to find a responsible representative ha...
Comments