On 12 January, I purchased a menu for ₺245 at the McDonald’s branch located in Halaskargazi, Şişli, Istanbul and paid by credit card. During the payment, my card was tapped on the device and the staff pressed the button, but the device gave an error. Despite this, they took my personal information such as my e‑mail address and bank details. After this error, I cancelled the purchase, but no refund was made to me for the ₺245. I also did not receive any clear explanation from the branch about why the refund was not processed or when it would be reflected in my account. I request an urgent refund of the ₺245 to my credit card and a clear written explanation regarding the transaction error and the processing of my personal and banking information.
On 16.08.2025 at 01:07, I placed a drive-thru order at the McDonald’s branch on Antalya Gazi Boulevard and paid ₺780. However, since the POS machine’s screen turned off and no receipt was printed, the cashier stated that the payment had not gone through. Although I showed that the transaction appear...
On October 13, 2025, at around 9:45 p.m., I placed an order from McDonald’s MarkAntalya branch in Antalya. However, my meal was completely cold, the staff was extremely inattentive, and the counters were in very poor hygienic condition. I especially had trouble communicating with the staff to collec...
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
On October 31, 2025, I visited Burger King and placed an order, paying ₺1,220 with my bank card ending in 4054. The payment was deducted from my account, but shortly after, due to a system error, my order was canceled, and no product or service was provided. The branch staff told me, “The money will...
On October 15, 2025, at 12:40 a.m., I placed an order through Trendyol from McDonald’s Polatlı branch. However, my order was never delivered. I waited...
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