I purchased the Karcher SE 6100 Carpet and Upholstery Cleaning Machine on December 25, 2023, expecting high performance from a brand known for its reliability. Unfortunately, this product has been a complete letdown. Just 3–4 months after purchase, the machine developed a spraying malfunction. I contacted customer service and was told it would be picked up and sent to the service center.
It took a frustrating 40 days to get it back. When it finally arrived, the sprayer still wasn’t working properly. They took it back again, allegedly repaired it, and returned it once more. I tried to keep using it, but within another few months, the same spraying issue resurfaced.
Despite all this, customer service has been unresponsive and unhelpful. There’s no follow-up, no care, no accountability. I bought this product because Karcher has a reputation for quality, but this experience has completely shattered that trust.
I refuse to send this machine for service a third time. I am requesting a full replacement with a brand-new unit of the same model. If this issue is not resolved, I will be forced to take further action.
I bought a Karcher SE5 Upholstery and Carpet Cleaner on February 22, 2025, and it was defective right out of the box. From the very first moment I tried to use it after unboxing, the water spraying system was faulty. Instead of spraying water when I pressed the trigger, it just leaked directly out, ...
On September 20, 2025, I purchased a Karcher SE 3 Compact Home carpet and upholstery cleaning machine from Teknosa for approximately ₺12,000. To my disappointment, the product showed serious malfunctions on its first use. While testing the machine, the water spray trigger got stuck in the pressed p...
I purchased a Karcher RCV5 robot vacuum on 02.07.2023. In April 2025, I had to send it to service due to a malfunction. The product was received by the service center on 11.04.2025, and I was told it would be repaired and returned within 20 business days. However, it’s now 21.05.2025— over 40 days l...
I bought the Karcher SE 6.100 carpet and upholstery cleaner in 2022, and when I used the nozzle for the first time, it sprayed detergent water all over the place. I sent it in under warranty, and they told me the nozzle's water spraying part was broken and wanted to charge me for repairs. I argued t...
On June 10, 2025, I purchased a Karcher Puzzi 10/1 upholstery cleaning machine from Epttavm, but I’ve been facing constant malfunctions that have caused me serious inconvenience. I bought the device to provide on-site upholstery cleaning services, but after cleaning only 7–8 sofas, it broke down for...
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