On February 28, 2025, I delivered my Kärcher VC 6 Cordless upright vacuum cleaner, which had a body detachment issue (photos attached), to the Kärcher branch in Ümraniye, located on the Anatolian side, along with a technical service report. On March 1, 2025, I was informed through customer service that the product was transferred to the Halkalı service center. Despite calling customer service and the Ümraniye branch approximately 10 times until April 4, 2025, I received no information whatsoever about what was being done or the status of my product. Today, after a 17-minute phone call with Mr. K**** at 0850 288 30 00, I was told that they would follow up again. Excluding weekends and holidays, I am now on the 23rd business day of this process. I will begin filing complaints through legal means and social media. It is truly unacceptable for a large company like Karcher to operate in such an outdated and unprofessional manner. I have repeatedly stated that my wife and son are allergic to dust. I strongly condemn leaving a household and its residents in this situation for months.
On August 3, 2024, I purchased a Karcher VC 6 Cordless Vacuum Cleaner after being persuaded by a product promoter. Unfortunately, the product turned out to be defective, and I’ve had no luck getting support from Karcher’s Istanbul service center. Every attempt to find a responsible representative ha...
On 07.05.2025, I returned my Karcher brand vacuum cleaner to Media Markt, where I originally bought it, under the extended warranty. On 30.05.2025, I received a message on my phone stating that my upright vacuum cleaner had been repaired. I went to Media Markt to pick it up, but they said the vacuum...
I made the unfortunate decision to purchase a Karcher VC7 vacuum cleaner, and since then, I have had to send it to the service center five times. On its latest return, the device couldn't even last two minutes before the battery died. I sent it back once again, and they assured me that Yurtiçi Kargo...
Karcher returned my vacuum cleaner, which I purchased from Turkey on 07.02.2024, within the legal period, even on the same day, and although I was told in my conversation with the customer support unit that my refund would be made within 7-10 business days, I still have not received a refund in this...
I bought the Karcher VC6 stick vacuum in November, and within just 6-7 months, the battery stopped charging. Even the cheapest brands made in the Far East don’t fail this quickly, but the Karcher battery broke down, and I had to stop using the vacuum. I contacted Karcher service, but reaching them w...
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