My Karcher SE5 Upholstery Cleaner is Defective and Unfixable

Cüneyt
June 16, 3:58 pm
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I bought a Karcher SE5 Upholstery and Carpet Cleaner on February 22, 2025, and it was defective right out of the box. From the very first moment I tried to use it after unboxing, the water spraying system was faulty. Instead of spraying water when I pressed the trigger, it just leaked directly out, and the upholstery cleaning attachment also failed to work correctly. This means the product is completely unfit for its intended purpose.

I sent the defective unit to technical service, and all they did was provide a temporary fix for the trigger. They did absolutely nothing to address the faulty upholstery cleaning attachment. When the product was returned to me, the same spraying defect reappeared after just a few uses.

My Karcher SE5 has been in a constant state of malfunction since the day I bought it, rendering it practically unusable. This clearly falls under the definition of a "defective product" as per Law No. 6502 on Consumer Protection. My trust in Karcher products is completely shattered; I was never provided with a functional, flawless product. While Karcher might appear good in advertisements, their service utterly fails to stand behind their products. Karcher, you need to replace my Karcher SE5 with a brand-new, fully functional unit immediately! This back-and-forth is unacceptable, and I demand a proper resolution for this defective product.

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