I placed an order with Fruugo under Order Number 235881008. According to the tracking information, the parcel was marked... as "Delivered", with the delivery location listed as "Lobby." However, there is no package in the lobby, and I have not received my order. The delivery was marked as completed on
I ordered a hairgrow pen through Fruugo on 06.05.2026 with the order number 232876684, to be delivered to Turkey. The es...timated dispatch date shown on the site was 09.05.2026, but since the day I placed the order I have not received any shipment, tracking information or further update about my packa
I ordered an item from Fruugo under order number 228850254 on 3/3/2026. The product turned out not to be appropriate for... my needs, so a refund was agreed and I received a return request email from Fruugo. Following their instructions, I returned the item with tracking and replied to the return email
On February 1, 2026, at around 10:00 PM, I placed an order on the Frugo website for an electronic product called a mist ...humidifier module and paid approximately $230 by credit card. Shortly after placing the order, at around 11:00 PM the same day, I changed my mind and canceled the order through the
On February 23, I placed an order through Fruugo from a seller named Hebei Liurui International Trade for a bag enema pr...oduct. Although the product price was approximately $9, the shipping cost was nearly twice the price of the product, bringing the total to over $12. I do not want to pay such an ex
On February 17 at 5:59 PM, I placed an order on Fruugo for a product called “Durable 3D Printing Pen Accessories – 3D Pe...n Tip Replacement Four-Pack.” Immediately after placing the order, I realized it was a mistake and tried to cancel it right away. However, despite trying for nearly two hours, I wa
I placed order number 197313640 through Fruugo. When the product arrived in Turkey, I was informed that extremely high c...ustoms fees were required, so I chose not to accept the delivery and had the item returned from customs with my knowledge and approval. As a result, the product was never delivered
On February 9, 2026, I placed an order on Fruugo for a product called “Sukuşi.” Although the listed price of the product... was approximately $30, a total of about $48 was charged to my debit card. Despite the significant difference between the displayed price and the amount charged, I did not see any
"I thank Xolvie very much; thanks to you I received my refund."
On January 30, 2026, I placed order number 222405549 on Fruugo for a Lego s...oldier figures product. About 15–20 minutes after placing the order, I real
On January 22, 2026, I placed an order on the Fruugo website with a total product cost of approximately $70 and about $3...5 in shipping fees. The shipment was sent through Aramex with tracking number 35715025533. On January 26, 2026, Aramex sent me a message regarding customs clearance and provided a
On 05.12.2025, I ordered a “real life rhino plush stuffed toy” from the Fru...ugo website, with order number 205567848. According to the information on t
On September 29, 2025, I purchased a “6-in-1 RF cavitation machine” through Fruugo. About one month later, the product a...rrived at customs; however, I was informed that additional documentation was required for use in Turkey. For this reason, I requested that the product be returned without accepting
"They refuned the money, thank you.🙏"
On September 4, 2025, I placed an order through Fruugo.com for a KTM 1290 Super Adventure R & S compatible motorcycle na...vigation mounting bracket (Order No: 187491920). Despite the estimated delivery period having passed, the product has not been delivered to me. My delivery address is in Pendik/Ist
The product I bought from the international shopping site Fruugo has not arrived even though it has been more than a mon...th. I cannot find anyone to contact. Their so-called customer support is nothing more than a frustrating loop of automated responses. They only give automatic answers to complaints
I ordered a product from Fruugo, which was ₺350 at checkout. When I proceeded to the payment page, an additional ₺100 sh...ipping fee appeared, making my total payment ₺450. There was no indication of any further charges. However, when PTT Cargo delivered the package, they demanded an additional ₺245,
I placed an order on Fruugo on December 2, 2024, and as of January 23, 2025, my package has still not arrived. Despite r...eaching out multiple times, I have received no update or response from their customer service. This experience has been incredibly frustrating. Their lack of professionalism and c
I canceled my order (175255324) on the same day I placed it, and Fruugo confirmed via message that I would receive a ref...und within a few business days. However, it has now been two weeks, and I still have not received my money back. I have contacted Fruugo multiple times, but their customer service
I placed an order on Fruugo, but after one month, there has been no update, no shipping progress, and no delivery. The i...tem is completely stuck, and despite contacting customer support multiple times, they only respond with generic messages like "Please wait, we are handling it." Meanwhile, there i
Fruugo is completely unreliable when it comes to delivering orders on time. They take your money, but instead of shippin...g the product as promised, they delay endlessly while providing no real updates. Their website constantly malfunctions, making it impossible to track my order. Every time I try, I
I ordered a product from Fruugo, and they clearly stated that I would not have to pay any additional fees. However, when... my package arrived via PTT Kargo, they demanded an extra payment. Since this was not part of the original agreement, I refused to accept the package and returned it. Now, it has
I ordered a product from Fruugo for New Year's, but it arrived extremely late, making it useless for its intended purpos...e. I now want to return it, but Fruugo provides no clear instructions on how to do so. I tried contacting customer service, but I can't reach anyone. I even checked with Aras Karg
I ordered a plush toy from Fruugo, but it never arrived, even though the tracking status says it was delivered. I have b...een trying to contact customer service, but no one responds—emails go unanswered, and there’s no way to reach a live agent by phone. I need to speak to a real representative to re
I ordered an expensive double-sided lightsaber from Fruugo as a gift for my nephew. After waiting weeks for delivery, th...e package finally arrived—but only half of the lightsaber was inside! The other half and the connector piece were missing. Just like many other complaints about Fruugo, there is n
Fruugo is a global online marketplace operated by Fruugo.com Ltd. The business was founded by Finnish technology entrepreneurs in 2008 and was acquired by Dominic Allonby and Darren Naylor in 2012.
Customer support email: [email protected]
Phone number: +44 (0)161 938 0150
Fruugo also directs customers to use its interactive Help Centre for order-related enquiries and retailer communication.
Fruugo operates in the e-commerce and online marketplace industry. It connects shoppers with third-party retailers around the world, allowing customers to buy products in their own language and currency.
User sentiment around Fruugo is mixed, with many complaints focusing on delivery, refunds, product accuracy, and customer support responsiveness.
If you’ve experienced issues with Fruugo, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
