I purchased a product called “Lyre Harp, 19-String Greek Violin, 19-String Lyre with Unique Engraved Patterns and Phonet...ic Symbols for Music” through Fruugo’s website www.fruugo.com.tr using my credit card for $71. The product could not be delivered because I was asked to pay a high customs fee of a
I placed an order with Fruugo under Order Number 235881008. According to the tracking information, the parcel was marked... as "Delivered", with the delivery location listed as "Lobby." However, there is no package in the lobby, and I have not received my order. The delivery was marked as completed on
I placed an order through Fruugo.com.tr on June 27, 2026, for a product costing $140. I waited for days for the seller t...o ship the order, but the seller did not respond to my questions. I canceled the order, but Fruugo’s customer service representatives keep delaying the process and are not refundin
On May 10, 2026, I placed an order through Fruugo for a hearing aid under order number 233071281 and paid $128. However,... despite a significant amount of time passing, the product has neither arrived nor appears as an active order in my account. I sent an email to Fruugo to report the issue, but I h
I ordered a plasma cutting nozzle from Fruugo approximately 2.5 months ago. I paid online using my bank card, and order ...number syfı005817002 was created for this transaction. I paid a total of $133. Although I placed the order from Turkey, the shipping tracking page shows Finland as the destination
I placed an order through Fruugo.com.tr on March 13, 2026, under order number syrm162521262. Even though approximately t...wo months have passed, my order has still not been delivered. I paid a total of $12 for this order using my credit card. Additionally, when I try to log into my account, my perso
I ordered a hairgrow pen through Fruugo on 06.05.2026 with the order number 232876684, to be delivered to Turkey. The es...timated dispatch date shown on the site was 09.05.2026, but since the day I placed the order I have not received any shipment, tracking information or further update about my packa
I purchased a product from a website called Fruugo and returned the item, but I still have not received my refund. It ha...s been 2 months, and my messages have not been answered. I have contacted them approximately 5 times, but I have not received any proper response. There is also no phone number wh
On April 28, 2026, I ordered a product called “NY-D01 Spot Welding Machine Control Board 100A” through the Fruugo websit...e. I paid $19 for the product and $10 for shipping, for a total payment of approximately $29. At the time of purchase, I was never informed about customs regulations, additional ch
We purchased the “Dinosaur Encyclopedia Pop Up” book through Fruugo under order number 231646628. The book shown in the ...listing appeared to be an original product with approximately 12 pages, and we made the purchase based on these images and the product description. However, the product we received
I purchased an inflatable costume through Fruugo on February 13, paying approximately $55 for the product. I later retur...ned the item, but even though approximately one month has passed, the refund has still not been credited to my account. My order number is 226255210. Tracking number: LP663812758M
On April 24, 2026, I placed an order through Fruugo for a “Magnetic Visor Cycling Helmet for Adults, Men and Women.” On ...April 28, 2026, the seller canceled the order, but despite the time that has passed, I still have not received my refund and I have not received any response or update. I paid $21
I ordered an item from Fruugo under order number 228850254 on 3/3/2026. The product turned out not to be appropriate for... my needs, so a refund was agreed and I received a return request email from Fruugo. Following their instructions, I returned the item with tracking and replied to the return email
On February 1, 2026, at around 10:00 PM, I placed an order on the Frugo website for an electronic product called a mist ...humidifier module and paid approximately $230 by credit card. Shortly after placing the order, at around 11:00 PM the same day, I changed my mind and canceled the order through the
On February 23, I placed an order through Fruugo from a seller named Hebei Liurui International Trade for a bag enema pr...oduct. Although the product price was approximately $9, the shipping cost was nearly twice the price of the product, bringing the total to over $12. I do not want to pay such an ex
On February 17 at 5:59 PM, I placed an order on Fruugo for a product called “Durable 3D Printing Pen Accessories – 3D Pe...n Tip Replacement Four-Pack.” Immediately after placing the order, I realized it was a mistake and tried to cancel it right away. However, despite trying for nearly two hours, I wa
I placed order number 197313640 through Fruugo. When the product arrived in Turkey, I was informed that extremely high c...ustoms fees were required, so I chose not to accept the delivery and had the item returned from customs with my knowledge and approval. As a result, the product was never delivered
On February 9, 2026, I placed an order on Fruugo for a product called “Sukuşi.” Although the listed price of the product... was approximately $30, a total of about $48 was charged to my debit card. Despite the significant difference between the displayed price and the amount charged, I did not see any
"I thank Xolvie very much; thanks to you I received my refund."
On January 30, 2026, I placed order number 222405549 on Fruugo for a Lego s...oldier figures product. About 15–20 minutes after placing the order, I real
On January 22, 2026, I placed an order on the Fruugo website with a total product cost of approximately $70 and about $3...5 in shipping fees. The shipment was sent through Aramex with tracking number 35715025533. On January 26, 2026, Aramex sent me a message regarding customs clearance and provided a
On 05.12.2025, I ordered a “real life rhino plush stuffed toy” from the Fru...ugo website, with order number 205567848. According to the information on t
On September 29, 2025, I purchased a “6-in-1 RF cavitation machine” through Fruugo. About one month later, the product a...rrived at customs; however, I was informed that additional documentation was required for use in Turkey. For this reason, I requested that the product be returned without accepting
"They refuned the money, thank you.🙏"
On September 4, 2025, I placed an order through Fruugo.com for a KTM 1290 Super Adventure R & S compatible motorcycle na...vigation mounting bracket (Order No: 187491920). Despite the estimated delivery period having passed, the product has not been delivered to me. My delivery address is in Pendik/Ist
Fruugo is a global online marketplace operated by Fruugo.com Ltd. The business was founded by Finnish technology entrepreneurs in 2008 and was acquired by Dominic Allonby and Darren Naylor in 2012.
Customer support email: [email protected]
Phone number: +44 (0)161 938 0150
Fruugo also directs customers to use its interactive Help Centre for order-related enquiries and retailer communication.
Fruugo operates in the e-commerce and online marketplace industry. It connects shoppers with third-party retailers around the world, allowing customers to buy products in their own language and currency.
User sentiment around Fruugo is mixed, with many complaints focusing on delivery, refunds, product accuracy, and customer support responsiveness.
If you’ve experienced issues with Fruugo, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
