Fruugo

I ordered a hairgrow pen through Fruugo on 06.05.2026 with the order number 232876684, to be delivered to Turkey. The estimated dispatch date shown on the site was 09.05.2026, but since the day I placed the order I have not received any shipment, tracking information or further update about my packa...

I ordered an item from Fruugo under order number 228850254 on 3/3/2026. The product turned out not to be appropriate for my needs, so a refund was agreed and I received a return request email from Fruugo. Following their instructions, I returned the item with tracking and replied to the return email...

On February 1, 2026, at around 10:00 PM, I placed an order on the Frugo website for an electronic product called a mist humidifier module and paid approximately $230 by credit card. Shortly after placing the order, at around 11:00 PM the same day, I changed my mind and canceled the order through the...

On February 23, I placed an order through Fruugo from a seller named Hebei Liurui International Trade for a bag enema product. Although the product price was approximately $9, the shipping cost was nearly twice the price of the product, bringing the total to over $12. I do not want to pay such an ex...

On February 17 at 5:59 PM, I placed an order on Fruugo for a product called “Durable 3D Printing Pen Accessories – 3D Pen Tip Replacement Four-Pack.” Immediately after placing the order, I realized it was a mistake and tried to cancel it right away. However, despite trying for nearly two hours, I wa...

I placed order number 197313640 through Fruugo. When the product arrived in Turkey, I was informed that extremely high customs fees were required, so I chose not to accept the delivery and had the item returned from customs with my knowledge and approval. As a result, the product was never delivered...

On February 9, 2026, I placed an order on Fruugo for a product called “Sukuşi.” Although the listed price of the product was approximately $30, a total of about $48 was charged to my debit card. Despite the significant difference between the displayed price and the amount charged, I did not see any ...

On January 22, 2026, I placed an order on the Fruugo website with a total product cost of approximately $70 and about $35 in shipping fees. The shipment was sent through Aramex with tracking number 35715025533. On January 26, 2026, Aramex sent me a message regarding customs clearance and provided a ...

On September 29, 2025, I purchased a “6-in-1 RF cavitation machine” through Fruugo. About one month later, the product arrived at customs; however, I was informed that additional documentation was required for use in Turkey. For this reason, I requested that the product be returned without accepting...

On September 4, 2025, I placed an order through Fruugo.com for a KTM 1290 Super Adventure R & S compatible motorcycle navigation mounting bracket (Order No: 187491920). Despite the estimated delivery period having passed, the product has not been delivered to me. My delivery address is in Pendik/Ist...

The product I bought from the international shopping site Fruugo has not arrived even though it has been more than a month. I cannot find anyone to contact. Their so-called customer support is nothing more than a frustrating loop of automated responses. They only give automatic answers to complaints...

I ordered a product from Fruugo, which was ₺350 at checkout. When I proceeded to the payment page, an additional ₺100 shipping fee appeared, making my total payment ₺450. There was no indication of any further charges. However, when PTT Cargo delivered the package, they demanded an additional ₺245,...

I placed an order on Fruugo on December 2, 2024, and as of January 23, 2025, my package has still not arrived. Despite reaching out multiple times, I have received no update or response from their customer service. This experience has been incredibly frustrating. Their lack of professionalism and c...

I canceled my order (175255324) on the same day I placed it, and Fruugo confirmed via message that I would receive a refund within a few business days. However, it has now been two weeks, and I still have not received my money back. I have contacted Fruugo multiple times, but their customer service...

I placed an order on Fruugo, but after one month, there has been no update, no shipping progress, and no delivery. The item is completely stuck, and despite contacting customer support multiple times, they only respond with generic messages like "Please wait, we are handling it." Meanwhile, there i...

Fruugo is completely unreliable when it comes to delivering orders on time. They take your money, but instead of shipping the product as promised, they delay endlessly while providing no real updates. Their website constantly malfunctions, making it impossible to track my order. Every time I try, I...

I ordered a product from Fruugo, and they clearly stated that I would not have to pay any additional fees. However, when my package arrived via PTT Kargo, they demanded an extra payment. Since this was not part of the original agreement, I refused to accept the package and returned it. Now, it has ...

I ordered a product from Fruugo for New Year's, but it arrived extremely late, making it useless for its intended purpose. I now want to return it, but Fruugo provides no clear instructions on how to do so. I tried contacting customer service, but I can't reach anyone. I even checked with Aras Karg...

I ordered a plush toy from Fruugo, but it never arrived, even though the tracking status says it was delivered. I have been trying to contact customer service, but no one responds—emails go unanswered, and there’s no way to reach a live agent by phone. I need to speak to a real representative to re...

I ordered an expensive double-sided lightsaber from Fruugo as a gift for my nephew. After waiting weeks for delivery, the package finally arrived—but only half of the lightsaber was inside! The other half and the connector piece were missing. Just like many other complaints about Fruugo, there is n...

I ordered a T-shirt from Fruugo.com and waited one month for delivery. When it finally arrived, I was told that since the item’s value exceeded €30, I needed to fill out a customs declaration. When I went to customs, they informed me that I had to hire a customs broker to complete the paperwork. The...