Fruugo

On 05.12.2025, I ordered a “real life rhino plush stuffed toy” from the Fruugo website, with order number 205567848. According to the information on the site, the product was supposed to be delivered to me by 20.12.2025 at the latest, but the toy was not delivered within the specified time frame. Si...

On September 29, 2025, I purchased a “6-in-1 RF cavitation machine” through Fruugo. About one month later, the product arrived at customs; however, I was informed that additional documentation was required for use in Turkey. For this reason, I requested that the product be returned without accepting...

On September 4, 2025, I placed an order through Fruugo.com for a KTM 1290 Super Adventure R & S compatible motorcycle navigation mounting bracket (Order No: 187491920). Despite the estimated delivery period having passed, the product has not been delivered to me. My delivery address is in Pendik/Ist...

The product I bought from the international shopping site Fruugo has not arrived even though it has been more than a month. I cannot find anyone to contact. Their so-called customer support is nothing more than a frustrating loop of automated responses. They only give automatic answers to complaints...

I ordered a product from Fruugo, which was ₺350 at checkout. When I proceeded to the payment page, an additional ₺100 shipping fee appeared, making my total payment ₺450. There was no indication of any further charges. However, when PTT Cargo delivered the package, they demanded an additional ₺245,...

I placed an order on Fruugo on December 2, 2024, and as of January 23, 2025, my package has still not arrived. Despite reaching out multiple times, I have received no update or response from their customer service. This experience has been incredibly frustrating. Their lack of professionalism and c...

I canceled my order (175255324) on the same day I placed it, and Fruugo confirmed via message that I would receive a refund within a few business days. However, it has now been two weeks, and I still have not received my money back. I have contacted Fruugo multiple times, but their customer service...

I placed an order on Fruugo, but after one month, there has been no update, no shipping progress, and no delivery. The item is completely stuck, and despite contacting customer support multiple times, they only respond with generic messages like "Please wait, we are handling it." Meanwhile, there i...

Fruugo is completely unreliable when it comes to delivering orders on time. They take your money, but instead of shipping the product as promised, they delay endlessly while providing no real updates. Their website constantly malfunctions, making it impossible to track my order. Every time I try, I...

I ordered a product from Fruugo, and they clearly stated that I would not have to pay any additional fees. However, when my package arrived via PTT Kargo, they demanded an extra payment. Since this was not part of the original agreement, I refused to accept the package and returned it. Now, it has ...

I ordered a product from Fruugo for New Year's, but it arrived extremely late, making it useless for its intended purpose. I now want to return it, but Fruugo provides no clear instructions on how to do so. I tried contacting customer service, but I can't reach anyone. I even checked with Aras Karg...

I ordered a plush toy from Fruugo, but it never arrived, even though the tracking status says it was delivered. I have been trying to contact customer service, but no one responds—emails go unanswered, and there’s no way to reach a live agent by phone. I need to speak to a real representative to re...

I ordered an expensive double-sided lightsaber from Fruugo as a gift for my nephew. After waiting weeks for delivery, the package finally arrived—but only half of the lightsaber was inside! The other half and the connector piece were missing. Just like many other complaints about Fruugo, there is n...

I ordered a T-shirt from Fruugo.com and waited one month for delivery. When it finally arrived, I was told that since the item’s value exceeded €30, I needed to fill out a customs declaration. When I went to customs, they informed me that I had to hire a customs broker to complete the paperwork. The...

I purchased a product from Fruugo on December 5, 2024, and followed the tracking updates carefully. After 25 days, the package cleared customs and was marked as shipped. Shortly after, the tracking system stated "delivered", yet I never received the package. There is no record of who received it, a...

I ordered Haylou Bluetooth Earphone T15 TWS Black from Fruugo, but they sent me the wrong product! Despite multiple attempts to resolve the issue, I still haven’t been able to arrange a return or exchange. The retailer completely ignores my complaints, and Fruugo’s customer service is unresponsive ...

Order Number: 173063957 Order Date: December 4, 2024 Total: ₺369,00 (1 item) I am trying to return a product I purchased from Fruugo, but I am unable to do so. The company provides no proper communication channels and keeps redirecting me elsewhere. I have submitted multiple complaints, yet no one...

I clicked on a product on Fruugo just to check it out and entered my card details, thinking I would be asked for final confirmation before being charged. To my shock, they charged me immediately without asking for any payment approval. I didn’t even get a chance to review or confirm the order! I co...

I placed an order through Fruugo from a Chinese retailer listed as "xiaolon,g electronics commerce (Shenzhen)." Unfortunately, the item never arrived. After weeks of waiting, I discovered it had been held up at customs in China. What's worse is that neither the seller nor Fruugo is doing anything to...