I Face Fruugo Refund Problems After Returning My Order 2 Months Ago

I purchased a product from a website called Fruugo and returned the item, but I still have not received my refund. It has been 2 months, and my messages have not been answered. I have contacted them approximately 5 times, but I have not received any proper response.

There is also no phone number where I can reach someone, and I do not know what steps I should take next. I wanted to submit a complaint through Turkey’s e-Government Consumer Rights system, but I learned that it only accepts applications for domestic companies.

I request that Fruugo process my refund as soon as possible and provide a clear response regarding the status of my returned order. I need assistance in resolving this issue and receiving the payment that is owed to me.