My Fruugo refund is still pending for weeks — what steps can I take now?

If your Fruugo refund is still pending for weeks and you want to speed it up;

Check your refund status first;

• Log in → My Orders
• Open the cancelled/returned order
• Note:
– Refund amount
– Date refund was approved
– Status (Pending / Processed)
• Screenshot the order page

Verify your payment method;

• Check your bank/PayPal statement
• Confirm no refund has been credited
• Screenshot the statement (showing no refund)
• Card refunds may take 5–15 business days after processing

Contact Fruugo Support;

• Explain your refund has been pending for weeks
• Provide:
– Order number
– Refund approval date
– Amount
– Screenshots (order + bank proof)

• Ask them to:
– Confirm if the refund was issued
– Provide the exact processing date
– Give a clear timeline

Contact your bank/payment provider;

• Ask if any incoming refund is pending
• Request a dispute/chargeback if no refund was issued

If unresolved, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.