On February 1, 2026, at around 10:00 PM, I placed an order on the Frugo website for an electronic product called a mist humidifier module and paid approximately $230 by credit card. Shortly after placing the order, at around 11:00 PM the same day, I changed my mind and canceled the order through the website. My order numbers are 223046054 and 223047769, and despite canceling the order, no refund has been issued to my credit card. Nearly a month has passed, and the amount has still not been refunded. I was unable to reach any customer representative through the website and could only process the cancellation online. When I attempted to contact the provided email addresses to report the issue, I received an error message stating that the email could not be delivered, and I was unable to reach any responsible party. Even though the product was never shipped to me and I canceled the order the same day, I request that the approximately $230 payment be refunded to my credit card without further delay.
On February 9, 2026, I placed an order on Fruugo for a product called “Sukuşi.” Although the listed price of the product was approximately $30, a total of about $48 was charged to my debit card. Despite the significant difference between the displayed price and the amount charged, I did not see any ...
On January 30, 2026, I placed order number 222405549 on Fruugo for a Lego soldier figures product. About 15–20 minutes after placing the order, I realized that I had purchased the wrong item and immediately attempted to cancel it the same day, January 30, 2026. However, despite all my efforts, I was...
On January 20, I ordered a hearing aid through Fruugo. The order tracking page shows that my product was delivered on February 11, but it was never delivered to me. I did not receive any call from the shipping company, and no delivery was made to my address. During this process, I was unable to find...
On September 29, 2025, I purchased a “6-in-1 RF cavitation machine” through Fruugo. About one month later, the product arrived at customs; however, I was informed that additional documentation was required for use in Turkey. For this reason, I requested that the product be returned without accepting...
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