I Face Fruugo Payment Delay After Customs Fees Prevented My Delivery

I purchased a product called “Lyre Harp, 19-String Greek Violin, 19-String Lyre with Unique Engraved Patterns and Phonetic Symbols for Music” through Fruugo’s website www.fruugo.com.tr using my credit card for $71. The product could not be delivered because I was asked to pay a high customs fee of approximately $222 during the delivery process, so I refused to accept the shipment and the product was returned.

I followed the return process through my account under the “View Enquiry” section in the Inquiries area and communicated with Fruugo customer service through this channel. However, despite the time that has passed and the fact that the product was not delivered and was returned, I still have not received any refund. Despite the messages shown in the screenshots I provided, no clear solution has been offered.

I request that the remaining amount after deducting any applicable shipping costs, including the relevant portion of my original $71 payment, be refunded to my credit card without further delay.