Fruugo charged me but my order never shipped — how do I get my money back?

If Fruugo charged you but your order never shipped and you want to get your money back;

Check your order status first;

• Log in → My Orders
• Open the affected order
• Note:
– Order number
– Charge amount & date
– Current status (Processing / Awaiting Shipment / Cancelled)
• Screenshot the order page

Check your email (including Spam);

• Search for:
– “Order confirmation”
– “Shipping update”
– “Delay” or “Cancellation”
• Save any messages from Fruugo or the seller

Contact the seller through Fruugo;

• Use the “Contact Seller” or “Contact Support” button
• Explain you were charged but the item never shipped
• Provide:
– Order number
– Charge date
– Screenshots of order + no shipping update
• Ask them to:
– Confirm shipment date
– Provide tracking info
– Ship immediately or refund

Contact Fruugo Support if seller doesn’t respond;

• Explain your order never shipped
• Provide:
– Order number
– Proof of payment (bank/statement screenshot)
– Order screenshots
• Ask them to:
– Confirm shipment status
– Refund your money

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.