I Face Fruugo Refund Issues After My International Package Was Lost

I ordered a plasma cutting nozzle from Fruugo approximately 2.5 months ago. I paid online using my bank card, and order number syfı005817002 was created for this transaction. I paid a total of $133.

Although I placed the order from Turkey, the shipping tracking page shows Finland as the destination, and even though the status says “delivered,” I never received the product.

Months have passed, but neither my product has arrived nor has the company provided any information or explanation. I tried to contact Fruugo through every available channel, including phone, email, and the website, but I have not been able to reach anyone who can assist me.

I request that my product be delivered immediately or that the full $133 payment I made be refunded to me without further delay. I expect Fruugo to investigate this issue and provide a clear resolution.