I Face Fruugo Fake Product Issues After Receiving A Misleading Dinosaur Book

I Face Fruugo Fake Product Issues After Receiving A Misleading Dinosaur Book
I Face Fruugo Fake Product Issues After Receiving A Misleading Dinosaur Book
+1
5

We purchased the “Dinosaur Encyclopedia Pop Up” book through Fruugo under order number 231646628. The book shown in the listing appeared to be an original product with approximately 12 pages, and we made the purchase based on these images and the product description. However, the product we received was a fake item that does not match the original book in any way and only contains 3 pages. I believe this situation is clearly misleading.

We received the product through a shipment with barcode number LI006046955CN. In addition to the book price, we were charged a shipping fee that was almost equal to the cost of the book, and we paid approximately $24 in total. When we wanted to return the product, we were then asked to pay approximately $44 for the return process. Being sent a counterfeit product and then being asked to pay such a high return cost has caused us serious inconvenience.

The product shown in the link below is the original version. The product sent to us is not the same and does not match the listing in any way:
https://youtube.com/shorts/-TIbHo8gg9U?si=klQEbhnvgaD3AcNZ

I request a full refund of the approximately $24 I paid, including the shipping fee. I also request that Fruugo investigate this seller and take the necessary action to prevent other customers from experiencing similar problems.

Comments

Similar Complaints

Canceled Fruugo Order but $48 Overcharge Still Not Refunded

65

On February 9, 2026, I placed an order on Fruugo for a product called “Sukuşi.” Although the listed price of the product...

Fruugo Order Lost – No Tracking or Delivery Details Provided

January 3, 2025 9:48 AM67

I purchased a product from Fruugo on December 5, 2024, and followed the tracking updates carefully. After 25 days, the p...

Fruugo Order Lost – No Tracking or Delivery Details Provided

Fruugo Seller Charges Excessive Shipping Fee on $9 Product

72

On February 23, I placed an order through Fruugo from a seller named Hebei Liurui International Trade for a bag enema pr...

Fruugo Order Stuck in Customs—Had to Return It Due to High Fees

January 6, 2025 5:41 PM22

I ordered a T-shirt from Fruugo.com and waited one month for delivery. When it finally arrived, I was told that since th...