Roborock Qrevo Edge 2 Pro Defects: Replacement Request Ignored

I purchased a Roborock Qrevo Edge 2 Pro robot vacuum cleaner from Vatan Bilgisayar for ₺62,849.04. Within approximately one month of actual use, the device started to show multiple faults. The robot does not consistently detect obstacles; for example, it sometimes recognizes the same scale but at other times climbs onto it, gets stuck and stops cleaning. It goes outside the map saved in the application and enters areas that I have defined as restricted. At the station it gives a “mop attachment error”; it starts cleaning without fully attaching one of the mops and drags it on the floor. Although it repeatedly returns to the station to remove the mops, it fails to remove them and continues cleaning like this. In these failed mop attachment cycles, it also attempts to continue cleaning without completing the washing process. When moving onto a carpet, it is supposed to leave the mops at the station, but instead it climbs onto the carpet with the mops attached, drags them on the carpet and struggles to move. I paid this price for a device that should work automatically, but it constantly requires intervention. It is unacceptable that a new product shows so many problems in such fundamental functions within only one month of actual use. On 03.10.2026 I delivered the product with an explicit request for replacement with a non‑defective equivalent. In the written petition I attached, I clearly stated that I do not request and do not consent to repair or part replacement. Despite this, on 14.10.2026 I received a message stating that the product had been taken in for repair. I do not accept that my written request has been ignored and that repair is being imposed. Delivery of the product to the service is not an approval of repair; I sent the product for detection of faults and replacement, not to receive back a repaired device. Under Law no. 6502, I have exercised my right of choice in favor of replacement. I request that the repair be stopped immediately and that the product be replaced, without any additional cost, with an unused and non‑defective same model. If replacement is not possible, I request a full refund of the product price to be made to my original payment method. For reference, the product serial number is RDGEKR61004391 and the service record number is 48MS0057310.