I ordered a hairgrow pen through Fruugo on 06.05.2026 with the order number 232876684, to be delivered to Turkey. The estimated dispatch date shown on the site was 09.05.2026, but since the day I placed the order I have not received any shipment, tracking information or further update about my package. In addition to this, I have not been able to reach Fruugo’s customer service regarding this issue. The lack of information and the absence of any response from support is very frustrating and makes me lose trust in the platform. I request that my order be either shipped immediately with clear tracking details provided or, if this is not possible, that a full refund be processed without any further delay.
I placed an order on Fruugo on December 2, 2024, and as of January 23, 2025, my package has still not arrived. Despite reaching out multiple times, I have received no update or response from their customer service. This experience has been incredibly frustrating. Their lack of professionalism and c...
I purchased a product from Fruugo on December 5, 2024, and followed the tracking updates carefully. After 25 days, the package cleared customs and was marked as shipped. Shortly after, the tracking system stated "delivered", yet I never received the package. There is no record of who received it, a...
On February 9, 2026, I placed an order on Fruugo for a product called “Sukuşi.” Although the listed price of the product was approximately $30, a total of about $48 was charged to my debit card. Despite the significant difference between the displayed price and the amount charged, I did not see any ...
I ordered an item from Fruugo under order number 228850254 on 3/3/2026. The product turned out not to be appropriate for my needs, so a refund was agreed and I received a return request email from Fruugo. Following their instructions, I returned the item with tracking and replied to the return email...
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