On January 22, 2026, I placed an order on the Fruugo website with a total product cost of approximately $70 and about $35 in shipping fees. The shipment was sent through Aramex with tracking number 35715025533. On January 26, 2026, Aramex sent me a message regarding customs clearance and provided a link requesting that I enter my identification information. Although I repeatedly and accurately submitted the requested identification documents and details through the link, the system did not accept the information under any circumstances. Despite multiple attempts, I was unable to complete the process, and as a result, my package has remained stuck in customs without any progress. I tried to reach Aramex technical support and customer service but was unable to contact any responsible party or receive assistance. I request that Aramex complete the necessary customs procedures so that my paid order can be delivered without further delay, that the technical issue in their system be resolved, and that the hardship I have experienced be taken into consideration.
I purchased a product from Fruugo on December 5, 2024, and followed the tracking updates carefully. After 25 days, the package cleared customs and was marked as shipped. Shortly after, the tracking system stated "delivered", yet I never received the package. There is no record of who received it, a...
On February 9, 2026, I placed an order on Fruugo for a product called “Sukuşi.” Although the listed price of the product was approximately $30, a total of about $48 was charged to my debit card. Despite the significant difference between the displayed price and the amount charged, I did not see any ...
On January 30, 2026, I placed order number 222405549 on Fruugo for a Lego soldier figures product. About 15–20 minutes after placing the order, I realized that I had purchased the wrong item and immediately attempted to cancel it the same day, January 30, 2026. However, despite all my efforts, I was...
On September 29, 2025, I purchased a “6-in-1 RF cavitation machine” through Fruugo. About one month later, the product arrived at customs; however, I was informed that additional documentation was required for use in Turkey. For this reason, I requested that the product be returned without accepting...
I placed order number 197313640 through Fruugo. When the product arrived in Turkey, I was informed that extremely high customs fees were required, so I chose not to accept the delivery and had the item returned from customs with my knowledge and approval. As a result, the product was never delivered...
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