Fruugo seller keeps delaying replies — how can I file a formal complaint?

If a Fruugo seller keeps delaying replies, you can escalate the issue to Fruugo directly by submitting a formal complaint through the Fruugo Help Centre contact form and choosing a reason like “I have a complaint about a product listing” or “Retailer communications” — this flags the case for Fruugo support to intervene.

Include your order number, dates of contact attempts, screenshots of the delays, and what resolution you want so Fruugo can assess and act.

If Fruugo still doesn’t respond, share your concerns or file a complaint on Xolvie to connect with others and find support.