I Face Fruugo Refund Issues After My Order Was Never Delivered

I placed an order through Fruugo.com.tr on March 13, 2026, under order number syrm162521262. Even though approximately two months have passed, my order has still not been delivered.

I paid a total of $12 for this order using my credit card.

Additionally, when I try to log into my account, my personal account does not open and I constantly receive a “Page not found” error. Because of this, I cannot check the status of my order or submit a return or refund request.

As a result, I have neither received the product nor received a refund for the payment I made.

I request that the product be delivered immediately or that the full $12 payment I made be refunded to me without any deductions. I also request that my account access issue be resolved urgently so that I can properly manage my order and refund process.