I can’t reinstall my Airalo eSIM, and I need it for my travel. I have already tried restarting my phone and checking my account, but nothing worked. The eSIM was working perfectly before, and I don’t understand why it suddenly stopped. I don’t want to buy a new one. Please help me.
I purchased a 15-day, $9.50 internet package for Turkey through the Airalo app using my iPhone 12 Pro Max. I made the purchase while in Tashkent, Uzbekistan, and took a photo of the QR code for setup. When I arrived in Istanbul at 9:30 a.m. yesterday, I tried to open the Airalo app, but I kept rece...
On October 13, I made a purchase through the Airalo app, but the same service was charged twice — it appears that the transaction was duplicated. In addition, on October 20, while the app was completely unusable (each time I opened it, I received an error message saying “No server found with the spe...
In May 2025, I downloaded the Airalo app on my iPhone 15 Pro Max and purchased an eSIM package for Japan, costing approximately $18 USD. The app worked perfectly during my trip; however, for the past three months, I have been completely unable to access it. Whether using Wi-Fi or mobile data, I con...
I have been unable to log in to the Airalo app on my iPhone 15 Pro while in Turkey for the past two days. The app keeps loading endlessly without opening, and I cannot access any of its features. To troubleshoot, I already tried: Deleting and reinstalling the app Restarting my iPhone However, th...
I purchased the Airalo Turkey eSIM 3GB 30-day package for €6.16, but the eSIM has never worked. Despite carefully following all installation instructions, restarting my phone, deleting and reinstalling the eSIM profile multiple times, it still refuses to activate. I even attempted troubleshooting on...
I’m reaching out urgently as I’m unable to access my Airalo account because of an SSL error, and I have a flight abroad tomorrow. I had already purchased an eSIM and intended to depend solely on Airalo for my internet access during my travels. As a result, I chose not to seek out another SIM provide...
On August 16, 2025, I purchased the Airalo “Europe 3GB” eSIM package through the mobile app using my credit card, planning to use it while in Bulgaria. The purchase and installation were completed successfully on my Samsung Galaxy S24 FE, but the internet connection never worked. According to Airalo...
I purchased a 2GB eSIM package valid for 15 days from Airalo to use on the island of Samos, Greece (Order No: 62358907). However, when I tried to activate the eSIM by scanning the provided QR code, I immediately received the error message: “This code is no longer valid.” Because of this, I have been...
On 08/08/2025, I purchased a global eSIM package (voice + internet) through Air Alo. After installation, I was able to make just one call, but since then I have been unable to place any calls in any country I visited. I tested this across Italy, Czechia, Hungary, Slovenia, Slovakia, Germany, and Au...
About five hours ago, I purchased an eSIM data package for Albania through the Airalo app. The payment was processed successfully, but once I arrived in Albania, I couldn’t use the service at all. I’m using an iPhone 14 Pro, and the phone shows “No Service” with zero signal—completely unusable. Int...
On July 16, I purchased an eSIM from Airalo, but I have been completely unable to activate it. Although the payment was successfully deducted from my account, the eSIM has never connected to any network. I’ve used Airalo many times before without issues, so I trusted the service. However, this time ...
I purchased an eSIM from Airalo to use during my trip to Switzerland, expecting seamless connectivity. Unfortunately, despite following all setup instructions and seeing everything appear normal on my phone, the eSIM never provided any internet access. It showed signal bars, but there was absolutely...
I’m urgently writing this because I can’t access my Airalo account due to an SSL error, and I’m flying abroad tomorrow. I had already paid for an eSIM and planned to rely entirely on Airalo for my internet connection while traveling. Because of this, I didn’t look for an alternative SIM provider or ...
I purchased an Airalo eSIM for my trip to Germany, successfully installed it, and everything worked fine—at first. About 6 to 7 hours after activation, the internet suddenly cut off for no reason. I tried everything to troubleshoot the issue—restarting my phone, reinstalling the eSIM, resetting netw...
I purchased an eSIM via the Airalo app, followed all the setup instructions, and completed the installation successfully before traveling. Everything appeared fine during the initial setup, and I made sure to activate the eSIM as soon as I arrived in my destination country. However, despite the sign...
I purchased an Airalo eSIM and followed every single instruction they provided. They listed three different setup alternatives—I carefully tried all of them. Not one of them worked. My eSIM never connected to any network, and I was left without service the entire time. I’m extremely disappointed and...
I purchased an Airalo eSIM specifically for my trip to Cyprus, expecting smooth connectivity. However, as soon as I landed and turned it on, the internet only worked for about 15 minutes. After that, the service completely cut out. The eSIM is still installed and showing up on my phone, but I keep g...
I purchased an Airalo eSIM plan to use mobile data in Northern Cyprus, paying ₺17 for 10 GB. I followed all the setup instructions exactly as provided, step-by-step, and double-checked the configuration. Despite doing everything correctly, the eSIM never worked—not even once. I received absolutely n...
I purchased an Airalo eSIM for use in Cyprus, expecting to stay connected throughout my trip. Despite activating the eSIM properly and ensuring that all international roaming settings were turned on, the internet never worked—not even once. My friend, who also bought the same 15-day Airalo plan, had...
"Our expense was compensated, thank you."
Hello. On May 11, 2025, I purchased a 2GB Airalo eSIM package for France for $6. My spouse bought the exact same package as well. Today, after arriving in France, we spent hours trying to get the internet working on both of our devices. Unfortunately, despite following all the setup steps, the eSIM ...
"Airalo has refunded the top-up fees that we were unable to use. We thank them for their attention."
Hello. My spouse and I have used Airalo before, but this time we are extremely disappointed. We purchased Airalo eSIMs for our trip to France and despite trying everything, we couldn’t get them to work at all. We followed every instruction carefully and spent hours troubleshooting, yet the internet ...
Hi there. On May 10th, I purchased a 3GB Airalo data plan to use during my trip to Üsküp. I followed every single instruction step-by-step and activated everything exactly as directed. But despite all that, I was never able to access the internet—not even once. I contacted customer support hoping t...
Airalo e-sim gave me a warning that my 3 GB internet was finished even though I didn't use it overnight. I loaded it in the evening, and when I woke up in the morning it was finished. I definitely didn't use it. It’s really frustrating not knowing where the data went. Moreover, there is no screen th...