I use a Vodafone line in Turkey, and for my internet needs abroad, I chose to use the Airalo app. On June 24th, while I ...was in Italy, both my and my spouse's internet suddenly cut out, and we were unable to access the internet for almost the entire day. The connection would only come back for very b
I purchased 10 GB Airalo eSIM packages for use in Türkiye (Istanbul) and Norway today, but I have not been able to use t...hem at all. After installing the eSIMs, they simply do not work and I cannot use mobile data as expected. I am currently in Türkiye and trying to use the eSIMs here, but the servic
I purchased an Airalo Turkey unlimited data for 3 days eSIM on Sunday, 24 May at around 4 p.m. UK time, but after activa...ting it the eSIM has not worked at all. I am currently in Turkey and, despite following the activation steps, I cannot use any data and the connection never becomes functional. In
I purchased a one-month, 10 GB eSIM package directly from Airalo’s website for use in Albania between March 20 and April... 4, 2026, and paid approximately $20 for the package. At first, the eSIM could not be installed properly. Because of this, I contacted support through the application, and within t
I purchased an eSIM through Airalo to use during my trip to Egypt, but I was never able to successfully activate the eSI...M. Because of this issue, I requested a refund. However, according to your system policies, the refund was transferred only to my “Air Money” balance instead of being returned dire
On February 26, 2026, I purchased a 10 GB / 7-day eSIM package for Germany through Airalo for $15. I was able to use the... package on the day I purchased it while in Germany. However, during February 27, February 28, and March 1, the connection completely stopped working and I was unable to use the li
I purchased a 5‑day unlimited internet eSIM package from Airalo for use in Istanbul for 18 euros, which I paid for with ...my Visa card. I bought the package yesterday and tried to activate it today on my iPhone 17, but I have not been able to use the service at all. Whenever I try to activate the eSIM
I can’t reinstall my Airalo eSIM, and I need it for my travel. I have already tried restarting my phone and checking my ...account, but nothing worked. The eSIM was working perfectly before, and I don’t understand why it suddenly stopped. I don’t want to buy a new one. Please help me.
I purchased a 15-day, $9.50 internet package for Turkey through the Airalo app using my iPhone 12 Pro Max. I made the pu...rchase while in Tashkent, Uzbekistan, and took a photo of the QR code for setup. When I arrived in Istanbul at 9:30 a.m. yesterday, I tried to open the Airalo app, but I kept rece
On October 13, I made a purchase through the Airalo app, but the same service was charged twice — it appears that the tr...ansaction was duplicated. In addition, on October 20, while the app was completely unusable (each time I opened it, I received an error message saying “No server found with the spe
In May 2025, I downloaded the Airalo app on my iPhone 15 Pro Max and purchased an eSIM package for Japan, costing approx...imately $18 USD. The app worked perfectly during my trip; however, for the past three months, I have been completely unable to access it. Whether using Wi-Fi or mobile data, I con
I have been unable to log in to the Airalo app on my iPhone 15 Pro while in Turkey for the past two days. The app keeps ...loading endlessly without opening, and I cannot access any of its features. To troubleshoot, I already tried: Deleting and reinstalling the app Restarting my iPhone However, th
I purchased the Airalo Turkey eSIM 3GB 30-day package for €6.16, but the eSIM has never worked. Despite carefully follow...ing all installation instructions, restarting my phone, deleting and reinstalling the eSIM profile multiple times, it still refuses to activate. I even attempted troubleshooting on
I’m reaching out urgently as I’m unable to access my Airalo account because of an SSL error, and I have a flight abroad ...tomorrow. I had already purchased an eSIM and intended to depend solely on Airalo for my internet access during my travels. As a result, I chose not to seek out another SIM provide
On August 16, 2025, I purchased the Airalo “Europe 3GB” eSIM package through the mobile app using my credit card, planni...ng to use it while in Bulgaria. The purchase and installation were completed successfully on my Samsung Galaxy S24 FE, but the internet connection never worked. According to Airalo
I purchased a 2GB eSIM package valid for 15 days from Airalo to use on the island of Samos, Greece (Order No: 62358907).... However, when I tried to activate the eSIM by scanning the provided QR code, I immediately received the error message: “This code is no longer valid.” Because of this, I have been
About five hours ago, I purchased an eSIM data package for Albania through the Airalo app. The payment was processed suc...cessfully, but once I arrived in Albania, I couldn’t use the service at all. I’m using an iPhone 14 Pro, and the phone shows “No Service” with zero signal—completely unusable. Int
On July 16, I purchased an eSIM from Airalo, but I have been completely unable to activate it. Although the payment was ...successfully deducted from my account, the eSIM has never connected to any network. I’ve used Airalo many times before without issues, so I trusted the service. However, this time
I purchased an eSIM from Airalo to use during my trip to Switzerland, expecting seamless connectivity. Unfortunately, de...spite following all setup instructions and seeing everything appear normal on my phone, the eSIM never provided any internet access. It showed signal bars, but there was absolutely
I’m urgently writing this because I can’t access my Airalo account due to an SSL error, and I’m flying abroad tomorrow. ...I had already paid for an eSIM and planned to rely entirely on Airalo for my internet connection while traveling. Because of this, I didn’t look for an alternative SIM provider or
I purchased an Airalo eSIM for my trip to Germany, successfully installed it, and everything worked fine—at first. About... 6 to 7 hours after activation, the internet suddenly cut off for no reason. I tried everything to troubleshoot the issue—restarting my phone, reinstalling the eSIM, resetting netw
I purchased an eSIM via the Airalo app, followed all the setup instructions, and completed the installation successfully... before traveling. Everything appeared fine during the initial setup, and I made sure to activate the eSIM as soon as I arrived in my destination country. However, despite the sign
I purchased an Airalo eSIM and followed every single instruction they provided. They listed three different setup altern...atives—I carefully tried all of them. Not one of them worked. My eSIM never connected to any network, and I was left without service the entire time. I’m extremely disappointed and
I purchased an Airalo eSIM specifically for my trip to Cyprus, expecting smooth connectivity. However, as soon as I land...ed and turned it on, the internet only worked for about 15 minutes. After that, the service completely cut out. The eSIM is still installed and showing up on my phone, but I keep g
Airalo is a telecommunications and travel technology company that operates the world's first and largest digital eSIM store. Operated by AirGSM Pte. Ltd., the brand was founded in 2019 by Ahmet Bahadir Ozdemir and Abraham Burak. The company is headquartered in Delaware, United States, with a major operational base in Singapore, providing borderless mobile connectivity to millions of travelers globally.
Airalo operates in the mobile telecommunications sector, specializing in embedded SIM (eSIM) technology. The company allows international travelers to download digital SIM cards to their compatible devices, enabling them to connect to local mobile networks without physical SIM cards or expensive roaming fees. The business partners with telecom networks worldwide to provide these digital data packs.
While the service is widely used, there is a prominent amount of negative feedback concerning unreliable network connections and highly inefficient customer support. Users frequently report being left stranded in foreign countries without the mobile data they purchased, compounded by an inability to get immediate help.
If you have experienced issues with https://www.airalo.com/, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
