I can’t cancel my order on Fruugo — how can I handle this?

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Xolvie Resolution Specialist February 18, 12:57 pm

If Fruugo won’t let you cancel your order and you need to act quickly:

• Gather your details: order number, date/time of purchase, current status, and screenshots showing the cancellation button failing
• Check whether the order is already marked as “processing” or “shipped,” as this may block cancellation
• Avoid opening multiple requests: use one single case and attach all evidence
• If it was an accidental purchase, document it in writing immediately

Ask them to:

• Confirm in writing whether the order is still cancelable and its exact status
• If cancellation is not possible, provide the return procedure and exact deadlines
• Clarify whether you will receive a full refund and when it will be credited to your original payment method
• Assign a case number and a responsible support agent
• Keep the case open until cancellation or return/refund is fully processed

If the issue persists:

• Follow up referencing the case number and attach screenshots of your cancellation attempt
• If you paid by card and they offer no solution, consider filing a dispute for “service not provided,” depending on the situation
• Keep a chronological record to support your refund claim

If the problem remains unresolved, consider submitting a complaint on Xolvie to raise awareness and inform others.

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