Fruugo Delivery Issue – Parcel Shows Delivered but Was Not Received

I placed an order with Fruugo under Order Number 235881008. According to the tracking information, the parcel was marked as "Delivered", with the delivery location listed as "Lobby." However, there is no package in the lobby, and I have not received my order. The delivery was marked as completed on Monday, July 13, 2026, in Glebe, NSW, Australia. My building does not have a reception desk, and the parcel cannot be found anywhere in the lobby or common areas, leaving me with no way to retrieve it. This is my first attempt to resolve the issue directly with Fruugo. I kindly request that my case be investigated and that a replacement shipment be sent for this order, as I have not received the item despite the tracking system indicating that it was successfully delivered.