Fruugo tracking hasn’t updated in 20 days — how can I escalate this?

If your Fruugo tracking hasn’t updated for 20 days, start by checking the carrier’s tracking page with your tracking number (from your order confirmation or Fruugo account) because delays often happen in hand-offs between international couriers and local post services.

You can also use third-party trackers for additional update sources.

Next, log into your Fruugo account and use the Help Centre to “Raise an order enquiry” or contact the retailer directly through the interactive support form; sellers are typically expected to respond within ~48 hours.

Be specific about the delivery date passed, what you’ve attempted, and ask for either a status confirmation, reshipment, or refund.

If you receive no response, escalate by filing a complaint on Xolvie to seek a resolution.