On 05.12.2025, I ordered a “real life rhino plush stuffed toy” from the Fruugo website, with order number 205567848. According to the information on the site, the product was supposed to be delivered to me by 20.12.2025 at the latest, but the toy was not delivered within the specified time frame. Since my order did not arrive, I contacted Fruugo and the European Union representative by email and explained the situation in writing. Despite this, I did not receive any response, and, moreover, I saw that the product tracking information of my order was completely deleted from the system. I cannot reach the company through any other customer service channels because there is no available option other than e‑mail. I paid a total of 1,412 Turkish Lira for this product by credit card. I both want the product I ordered to be delivered to me as soon as possible, and I also think that the company should compensate me for the stress and grievance they have caused me during this process. I request that my complaint be urgently reviewed, that my order be fulfilled, and that I be compensated appropriately for the trouble I have experienced.
I ordered a plush toy from Fruugo, but it never arrived, even though the tracking status says it was delivered. I have been trying to contact customer service, but no one responds—emails go unanswered, and there’s no way to reach a live agent by phone. I need to speak to a real representative to re...
I purchased a product from Fruugo on December 5, 2024, and followed the tracking updates carefully. After 25 days, the package cleared customs and was marked as shipped. Shortly after, the tracking system stated "delivered", yet I never received the package. There is no record of who received it, a...
I placed an order on Fruugo on December 2, 2024, and as of January 23, 2025, my package has still not arrived. Despite reaching out multiple times, I have received no update or response from their customer service. This experience has been incredibly frustrating. Their lack of professionalism and c...
On September 4, 2025, I placed an order through Fruugo.com for a KTM 1290 Super Adventure R & S compatible motorcycle navigation mounting bracket (Order No: 187491920). Despite the estimated delivery period having passed, the product has not been delivered to me. My delivery address is in Pendik/Ist...
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