I have been using my Sennheiser Momentum 4 Wireless headphones for about 3 years, and I have been experiencing ongoing s...oftware-related issues for quite some time. Since the day I purchased the device, I have never been able to update it, and it has never properly synced with the mobile app or conne
My Sennheiser Momentum 4 headphones have developed fabric wear and deformation. Despite always storing them in their cas...e, such damage occurring in about a year is unusual and not expected. I am requesting that the product be either replaced with a new one or properly repaired. When the product was
On May 22, 2025, I sent my Sennheiser Momentum 3 True headphones to Bircom technical service in Istanbul. I requested su...pport from the technical service due to a malfunction with the product. However, the service requested documentation to replace or repair the product. I explained that I did not ha
When I tried to use my Sennheiser Momentum True 4 headphones on September 23, 2025, I noticed that the device wouldn't c...onnect at all and there was no sound. Since the problem began, the headphones have been completely inoperable. I tried resetting the headphones and charging them for a long time to
"I was contacted regarding the issue on 18/09/2025 and all possible solution details were conveyed to me by Ms. Zehra. I especially thank her; it was truly an excellent example of customer service. Thanks again to her for her constructive, solution-oriented, and understanding attitude and approach."
Dear Sennheiser Customer Support, I am writing to report a recurring issue ...with my Sennheiser Momentum True Wireless 3 (White) earbuds. For the past t
They said Sennheiser is a good brand, but both of my headphones are defective. My first experience was with the IE8i hea...dphones. I used them for only one year before they started having connection issues, the sound failed, and the cable seemed faulty — now only one side works. Then I bought the Mome
"The proposed solution is to wait again for 4 to 6 weeks as they mentioned they don't have stock for the exchange and are waiting for the products to arrive from Germany."
I sent my Sennheiser Momentum True Wireless 3 in-ear headphones to Bircom s...ervice due to noise canceling and charging issues. They decided to replace
I submitted a repair request for my Sennheiser wireless headphones, and the device was delivered on July 8. We spent abo...ut a week waiting, and then we were informed of missing documents. I emailed the invoice again. For 3 weeks, I requested updates on the process, and the only response I received wa
"Thank you very much to Bircoma. They made an exchange and kindly sent me the higher model. I am very grateful to them for this."
I have not received any information regarding the Sennheiser Momentum True ...Wireless 3 headset that I sent to Bircom on 06.05.2024. I believe it should
Unfortunately, my Sennheiser MTW3 earbuds stopped working. The repairs were sent on April 5th. They assured us that they... would provide us with MTW4 earbuds as replacements. Even though the product is listed as available on the website, I have been waiting for over two months due to delays from Birco
I bought the Sennheiser EPOS 460 T with the expectation of enjoying its long battery life of up to 14 hours. However, I'...ve been disappointed to find that it unexpectedly powers off after only 2-3 hours of use. I sent it to Bircom, the authorized service center, and they promptly provided a replaceme
I bought the Sennheiser CX True Wireless earbuds last week, but unfortunate...ly, I'm having trouble using them for phone calls. I'm experiencing frequen
In January, my Sennheiser TW2 headphones experienced a malfunction, so I had to send them in for repair. Bircom, the com...pany, informed me that they were unable to repair the items and only offered a refund. However, I declined their offer because they asked for payment on an invoice from two years a
I bought the Sennheiser Momentum True Wireless 3 Bluetooth Earbuds from Vatan Bilgisayar's website on July 20, 2023, at ...02:11:31. After some time of consistent use, I began encountering disruptions and sound interruptions when using them with my Samsung A71 device. Every time I try to enjoy some mus
I purchased the Sennheiser CX True Wireless In-Ear Bluetooth Headphones in Black from the Media Markt website on March 5..., 2024, and received them on March 6th. Upon attempting to charge and use the product, I encountered difficulties connecting them. Initially, I managed to establish a connection, b
Hello, I've purchased Sennheiser Momentum TWS 2 from Turkey's official distributor for Sennheiser, Bircom. While the pro...duct was still under warranty, the earphones showed signs of technical problems, which were later confirmed by Bircom to be valid and they were documented as defected products. The
I've been experiencing connection problems with my headphones. I tried to g...et help from Sennheiser technicians, but I don't think they've tested it pr
The Sennheiser Bluetooth headphones I purchased from Media Markt are not working properly, even after trying to reconfig...ure them 2-3 times. They worked on and off for a bit, but then one of the earbuds malfunctioned again. I took them to Media Markt for servicing and asked for a replacement covered
I sent my Sennheiser HD 450BT Wireless White Headphones to Bircom's authorized technical service due to a malfunction. I... was informed on December 5, 2023, that the product could be replaced free of charge or a refund could be issued. However, due to inflation, I repeatedly informed Bircom customer s
On Monday at 8:13 AM, I placed an order for the "Sennheiser Ambeo Soundbar Mini" (₺28,999) from the Trendyol – Sennheise...r store with order number "8057070123." Shortly after, at 8:15 AM, I received a message from Trendyol stating, "Hello, we have received your order with number 8057070123." As per T
My Sennheiser 450BT headphones no longer produce sound from the right side. I got this product as a gift from a shopping... center in another country around 4-5 months ago, and I started using it. Sorry, I threw away the box and everything that came with it. When I reached out to Bircom, they told me t
I have bought momentum true wireless 1 at 2020 but every user will know that the model had the cronical charge problem a...nd I sent it back. Then Bircom sent me new 2.version because the cronical charge problem made imposssible to sell version 1. After 6 months I have faced new connection problem and
I bought the Sennheiser Momentum TW3 earbuds from Amazon.com in July 2023, and to my dismay, the left earbud began to ma...lfunction on its own not long after. The sound output became weak, critical features stopped working, and whistling-like noises began, all of which were extremely annoying. Sennhei
As a recent purchaser of the Sennheiser CX True Wireless headphones, I am v...ery disappointed with the sound quality. Despite spending a considerable am
