I purchased my Sennheiser Accentum Wireless headphones through Trendyol approximately one year ago. The headphones have ...no electronic or technical issues, and all functions work properly. However, the ear pads have gradually worn out and fallen apart through normal use, making the headphones no long
I purchased a pair of Sennheiser Momentum True Wireless 4 earbuds through Hepsiburada. For approximately one month, I ha...ve been unable to hear any sound from the right earbud, rendering the product unusable. I have tried to obtain support from Hepsiburada and through the relevant referral channels,
I purchased the Sennheiser 458 BT headphones from Teknosa, paying five times more than comparable models simply because ...I wanted a high-quality product that I could use reliably for years. However, when I tried to use the headphones again today after leaving them unused for an extended period, I dis
The ear pads on my Sennheiser Accentum Wireless over-ear headphones, which I have been actively using for approximately ...three years, have started peeling and deteriorating significantly over the past month. Although I am generally satisfied with the product, this damage to the ear pads has negativel
The ear pads on my Sennheiser Accentum Wireless headphones, which I have been using for approximately a year and a half,... started peeling about three months ago, and the damage has gradually worsened. I have only used the headphones for normal, everyday purposes and have not even used them particular
I purchased a pair of Sennheiser Momentum True Wireless 3 earbuds through Amazon on September 13, 2023. After using them... for a considerable period, the right earbud has completely stopped working and will no longer charge. Based on my research, the right earbud failing and charging problems appear t
I have been using my Sennheiser Momentum 4 Wireless headphones for about 3 years, and I have been experiencing ongoing s...oftware-related issues for quite some time. Since the day I purchased the device, I have never been able to update it, and it has never properly synced with the mobile app or conne
My Sennheiser Momentum 4 headphones have developed fabric wear and deformation. Despite always storing them in their cas...e, such damage occurring in about a year is unusual and not expected. I am requesting that the product be either replaced with a new one or properly repaired. When the product was
On May 22, 2025, I sent my Sennheiser Momentum 3 True headphones to Bircom technical service in Istanbul. I requested su...pport from the technical service due to a malfunction with the product. However, the service requested documentation to replace or repair the product. I explained that I did not ha
When I tried to use my Sennheiser Momentum True 4 headphones on September 23, 2025, I noticed that the device wouldn't c...onnect at all and there was no sound. Since the problem began, the headphones have been completely inoperable. I tried resetting the headphones and charging them for a long time to
"I was contacted regarding the issue on 18/09/2025 and all possible solution details were conveyed to me by Ms. Zehra. I especially thank her; it was truly an excellent example of customer service. Thanks again to her for her constructive, solution-oriented, and understanding attitude and approach."
Dear Sennheiser Customer Support, I am writing to report a recurring issue ...with my Sennheiser Momentum True Wireless 3 (White) earbuds. For the past t
They said Sennheiser is a good brand, but both of my headphones are defective. My first experience was with the IE8i hea...dphones. I used them for only one year before they started having connection issues, the sound failed, and the cable seemed faulty — now only one side works. Then I bought the Mome
"The proposed solution is to wait again for 4 to 6 weeks as they mentioned they don't have stock for the exchange and are waiting for the products to arrive from Germany."
I sent my Sennheiser Momentum True Wireless 3 in-ear headphones to Bircom s...ervice due to noise canceling and charging issues. They decided to replace
I submitted a repair request for my Sennheiser wireless headphones, and the device was delivered on July 8. We spent abo...ut a week waiting, and then we were informed of missing documents. I emailed the invoice again. For 3 weeks, I requested updates on the process, and the only response I received wa
"Thank you very much to Bircoma. They made an exchange and kindly sent me the higher model. I am very grateful to them for this."
I have not received any information regarding the Sennheiser Momentum True ...Wireless 3 headset that I sent to Bircom on 06.05.2024. I believe it should
Unfortunately, my Sennheiser MTW3 earbuds stopped working. The repairs were sent on April 5th. They assured us that they... would provide us with MTW4 earbuds as replacements. Even though the product is listed as available on the website, I have been waiting for over two months due to delays from Birco
I bought the Sennheiser EPOS 460 T with the expectation of enjoying its long battery life of up to 14 hours. However, I'...ve been disappointed to find that it unexpectedly powers off after only 2-3 hours of use. I sent it to Bircom, the authorized service center, and they promptly provided a replaceme
I bought the Sennheiser CX True Wireless earbuds last week, but unfortunate...ly, I'm having trouble using them for phone calls. I'm experiencing frequen
In January, my Sennheiser TW2 headphones experienced a malfunction, so I had to send them in for repair. Bircom, the com...pany, informed me that they were unable to repair the items and only offered a refund. However, I declined their offer because they asked for payment on an invoice from two years a
I bought the Sennheiser Momentum True Wireless 3 Bluetooth Earbuds from Vatan Bilgisayar's website on July 20, 2023, at ...02:11:31. After some time of consistent use, I began encountering disruptions and sound interruptions when using them with my Samsung A71 device. Every time I try to enjoy some mus
I purchased the Sennheiser CX True Wireless In-Ear Bluetooth Headphones in Black from the Media Markt website on March 5..., 2024, and received them on March 6th. Upon attempting to charge and use the product, I encountered difficulties connecting them. Initially, I managed to establish a connection, b
Hello, I've purchased Sennheiser Momentum TWS 2 from Turkey's official distributor for Sennheiser, Bircom. While the pro...duct was still under warranty, the earphones showed signs of technical problems, which were later confirmed by Bircom to be valid and they were documented as defected products. The
I've been experiencing connection problems with my headphones. I tried to g...et help from Sennheiser technicians, but I don't think they've tested it pr
The Sennheiser Bluetooth headphones I purchased from Media Markt are not working properly, even after trying to reconfig...ure them 2-3 times. They worked on and off for a bit, but then one of the earbuds malfunctioned again. I took them to Media Markt for servicing and asked for a replacement covered
