I received a damaged item from Fruugo — what’s the fastest way to resolve it?

If your Fruugo order arrived damaged, the fastest way to resolve it is to raise an enquiry through the Fruugo Help Centre and choose the option for “Something’s damaged” or “Damaged/incorrect item.”

This sends your issue directly to the retailer for review and speeds up a fix.

You should include clear photos or a short video of the damage when prompted, as most sellers need visual evidence to offer a solution like a replacement, partial refund, or full refund.

Retailers must respond and can either send a free returns label or reimburse reasonable return shipping if the item is faulty, depending on value and location.

If the retailer doesn’t resolve it, join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.