I purchased a Dyson Airstrait from Media Markt about three months ago, paying ₺20,000. I have always used the device strictly according to the user manual and instructions. However, despite careful use, I experienced severe hair breakage. At this point, nearly half of my hair has broken off, and the...
"Even though my product's warranty had expired, they took my complaint into consideration and sent a new motor for the product... My problem was solved. My trust in the Dyson brand has been renewed. Thank you."
I purchased a Dyson V15s Detect Submarine vacuum cleaner for my trousseau, and within less than a year—just 1.5 months into my marriage—the device already developed faults in the battery and digital display. Although the product is under a two-year warranty and I was repeatedly assured at the time o...
On July 23, I purchased a Dyson Airwrap from the Bursa Sur Yapı Dyson store, but later discovered that the filter cleaning brush was missing from the box. I only realized this about a month after use when the filter light came on, and after researching online, I learned that such a brush should have...
I purchased a Dyson V12 cordless vacuum on November 8, 2024, directly from Dyson’s official website, and have been using it in Kayapınar, Diyarbakır for less than a year. However, I am already experiencing recurring issues. Every time I use the vacuum, it displays a filter cleaning warning. I follow...
On January 7, 2024, I purchased a Dyson V15 vacuum cleaner. Even though the filter is clean and I have been using it according to the instructions, the device shuts off about 3 seconds after being turned on. I even recorded a video of the issue and shared it live with Dyson customer service through ...
On December 18, 2023, I purchased a Dyson V12 vacuum cleaner through Hepsiburada with full upfront payment. For the past two months, the device has been malfunctioning. After vacuuming just 2–3 rooms, it repeatedly shows a “clean filter” warning. Even after thoroughly cleaning the filter, the warnin...
After using my Dyson V12 vacuum cleaner for about 2.5 years, the device suddenly locked up and the display stopped working. To resolve the issue, I first received video call support, where I was told the problem was related to charging. After checking the charger and finding no improvement, I was in...
I purchased a Dyson Gen 5 vacuum cleaner from Dyson’s official website about four months ago, and I am experiencing a serious battery issue. The device is equipped with a 2500 mAh battery, which is nowhere near sufficient to clean my 130 m² home on a single charge. At best, I can barely finish two r...
About 2–3 months ago, I purchased a Dyson V8 vacuum cleaner through Trendyol, paying ₺17,000. From the very first day, I have been experiencing serious charging issues. Even if I leave the vacuum charging all day, the moment I start cleaning, the battery drains so quickly that I cannot even finish a...
I have been unable to use my Dyson V12 vacuum cleaner for about a month. Each time I try to operate it, the device immediately displays the message “airways blocked” and shuts down, making it completely unusable. Up until now, I have not contacted Dyson customer service about this issue, and my dev...
The daisies on the cyclone body of my Dyson V15 Detect Absolute have lifted over time, and I believe this will negatively affect its suction power. Customer service told me that this part provides protection, but I wonder how it can protect if it comes off. This issue has been ongoing for a long tim...
My Dyson V8 upright vacuum cleaner shut down spontaneously about two weeks ago and wouldn't turn back on. The appliance's warranty has expired. To resolve the issue, I first tried a different outlet and checked the filter, but to no avail. Dyson customer service was contacted, and a video conference...
My Dyson V15 vacuum started to have battery problems after the last service (May 2025). After the service, the battery would run out within 1-2 minutes while vacuuming, and then we could continue vacuuming when we plugged it in and out of the charger. Today, it stopped charging. I contacted Customer...
About 10 days ago, I sent my vacuum to your maintenance department because it wasn’t working as well as it used to. Thank you, your team cleaned it we...
I purchased my Dyson V15 vacuum cleaner about 1.5 years ago from the official Dyson website, and for the past 6 months, I have been experiencing several issues. The purple flower-shaped side parts came off, the attachment points loosened, and gaps formed as if they were about to break. In addition, ...
I purchased the Dyson V15 vacuum cleaner about 2.5 years ago through Hepsiburada. Around one year after purchase, the seals on the edges of the product began to tear and peel. When the issue first appeared and the warranty was still valid, I contacted Dyson customer service, but I was told that it w...
About a week ago, my Dyson V15 vacuum cleaner began experiencing an issue where it would stop running on its own after a short time, even while I was holding down the button. I contacted customer service, and they suggested washing the filter, but the problem was not resolved. When I called again, t...
On September 2, 2025, I purchased a Dyson Supersonic device from the official Dyson website with invoice number B012025000914425 and order number 910902534511. The product was delivered to me on Wednesday, September 3. I opened the box but never used the device—I did not plug it in or even unwrap th...
On 14/02/2025, I purchased a Dyson Airwrap hair styler from the Dyson store inside 41 AVM. For about six months, it worked without issue. However, just a week ago, the blow-dry smoothing brush attachment began peeling and flaking on its own. During styling, the peeling parts heated up, melted, and s...
My Dyson V12 Slim vacuum’s tube part broke right after the warranty expired. For the past two months, I have been unable to obtain this replacement part. When I called Dyson customer service, I was simply told: “Please keep checking our website; once it’s back in stock, you can order it.” Since the...
I purchased a Dyson V15 vacuum cleaner about 6 months ago from the Dyson store at Mall of Istanbul (Mall Off AVM). Since the very first day, the dust bin seal has repeatedly come loose during use. This issue occurs every single time I operate the vacuum and makes it impossible to use the product eff...
I purchased my Dyson V12 vacuum through Dyson’s official seller on Trendyol. The product’s warranty expired about a year ago, and now the vacuum tube has broken. This is the first time I have ever had an issue with any part of the device, and I have never requested a replacement before. When I call...
I purchased my Dyson Airwrap about a year ago from the Dyson store in Adana, and it is still under warranty. A few months ago, the device began shutting off on its own. The problem worsened over time, so in July, I sent it to the service center for repair. A week later, it was returned with a report...
Dyson is a British technology company that designs and manufactures household appliances, with a focus on vacuum cleaners, fans, and heaters. The company was founded in 1993 by James Dyson, who is known for his innovative approach to product design and engineering. Dyson's products are known for their high performance, quality, and durability, and the company is committed to providing excellent customer service and support.
Dyson's commitment to innovation and technology is evident in its product line, which includes powerful and efficient vacuum cleaners, fans that use Air Multiplier technology, and heaters that use the company's unique Vortices technology. The company's vacuum cleaners are known for their powerful suction and advanced filtration systems, which help to remove allergens and other pollutants from the air. The fans and heaters are designed to provide a comfortable and efficient user experience, with features such as oscillation, remote control, and energy-saving modes.