Dyson

I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...

In mid-2021, I purchased a Dyson V11 cordless vacuum cleaner from your official website and have been using it regularly for about 10 minutes a day since then. However, this week, the battery suddenly died completely, and the vacuum no longer works. I’m quite surprised and disappointed to have exper...

On August 13, 2026, we purchased a Dyson Purifier air purifier from the Dyson stand at the Mall of Antalya under customer number O70POS25. Because there wasn't a demo device at the stand, we didn't have the opportunity to try it; we only received it in a sealed box. The salesperson told us to buy th...

I contacted Dyson customer service about a year ago due to a malfunction with the tube of my Dyson V15 vacuum cleaner. The replacement tube sent to replace the faulty tube only fits one nozzle; the headrest in particular is incompatible with the tube, and I can't use it. Similar incompatibilities wi...

I found out that the price of the Dyson V15s Detect Submarine model I purchased dropped by ₺2,000 just one day after I bought it. While this was already disappointing, the main problem was that the product’s battery did not fit properly into its slot and was loose. I reported this issue to customer ...

The dustbin on my Dyson V12 Slim Detect doesn’t close properly because the latch has cracked. This part is essential for securing the dustbin, and now I can’t open or close it correctly. After spending so much money on this vacuum, I didn’t expect such a fragile component to break after only two yea...

I purchased my Dyson V15 Absolute vacuum cleaner about three years ago but only recently started using it. Until yesterday, it worked without any issues. After the battery ran out during use, I connected it to its original charger, but the device would not charge at all. No lights turned on, and it ...

About 1.5 years ago, I purchased a Dyson V8 cordless vacuum cleaner from the Gebze Center MediaMarkt store during a sale, specifically for my wedding trousseau. Today, while unpacking my trousseau items, I opened the box for the first time and was shocked to discover that both the upholstery tool an...

I have been using a Dyson V15 vacuum, and about two weeks ago, while cleaning the dust bin, the red plastic latch came off very easily. I immediately contacted Dyson customer service, and they sent me a replacement part. However, despite handling it with extreme care, the exact same issue happened a...

I purchased my Dyson Airstrait hair straightener in Dubai, and in January 2025, it began showing a reset error. I took it to the authorized Dyson service center in Eskişehir. They informed me that the product was not covered under warranty but assured me I had the right to a paid repair, so I left t...

In February, I purchased the Dyson Gen5 cordless vacuum from Dyson.com.tr. Since I was moving in April, I left the box sealed and unused until after I settled into my new home. When I finally tried the vacuum, I noticed that the carpet head would not glide on my rugs at all — it sticks so firmly tha...

In April, I purchased my Dyson V12 directly from dyson.com. Soon after, I noticed that the dust bin would not close completely. I contacted Dyson and, after confirming the issue via a video call, they sent me a replacement bin. However, the new bin was even worse than the original. When I called aga...

I purchased a furniture adapter for my Dyson V12 Detect Slim vacuum from the Dyson store at Mall of Antalya. Despite using it under normal conditions and without applying excessive force, the adapter broke at the folding joint, making it unusable. The first time this happened, Dyson replaced it unde...

Today, the mop head of my Dyson V15 vacuum suddenly stopped working. When I turn on the device with the mop head attached, the screen first displays a drop symbol, followed by an exclamation mark, and the head refuses to operate. I cleaned the dust bin thoroughly and tested the vacuum by attaching a...

On March 10, I purchased the Dyson Airwrap ID Curly model from the official Dyson website. When the package arrived, I noticed that the filter cleaning tool — which is clearly listed in the product manual as an included accessory — was missing from the box. There was no other missing part or visible...

I purchased my Dyson V12 vacuum on March 30, 2024, and have been using it at my home in Istanbul. In less than a year, the vacuum began showing frequent “filter dirty” and “airways blocked” errors during every cleaning session. Recently, the problem has become even more persistent. Even after thorou...

I purchased my Dyson Gen5 vacuum from the official Dyson website in October 2023, paying a premium price for a product I also valued for its appearance. However, within a short period, the rubber petals on the main body came off, and the paint began peeling. This is extremely disappointing for a hig...

I purchased a low furniture adapter for my Dyson V12 vacuum from the Dyson store in İstinyePark. About one month after purchase, the adapter broke during normal use. When I contacted Dyson customer service, I was told that the part could not be replaced under warranty and that I would need to buy a ...

I have been using my Dyson V12 vacuum for about two years, and for the past three months, it has been giving a constant “clean filter” warning during every use — even though I wash and maintain the filter regularly as instructed. This recurring issue has significantly reduced the vacuum’s efficiency...

On July 5, I submitted a warranty request to have the lower part of my Dyson V15 vacuum replaced. My reference number is 38383407. Throughout the process, I have been in regular contact with Dyson customer service, but I was repeatedly told that the part was out of stock and could not be supplied. I...

About a month ago, I purchased my Dyson V12 vacuum from the Dyson store in Akbatı, and it is still under warranty. Since the very beginning, I have been experiencing two major problems: the middle bin lid will not close properly, and there seem to be electrical issues during use. Because the lid doe...

I purchased my Dyson V15 Detect Absolute (Product Code: 394451-01) from an authorized Dyson store on August 19, 2022. From the very first day, the battery has never been able to clean my 90 m² home on a single charge. I reported this issue multiple times, but Dyson provided no effective solution. N...