Zeynep is very satisfied with the result
Resolved
Dyson V12 Stops Working and Constantly Displays Filter Warning
Zeynep
January 04, 2025 2:21 pm
11"The return has been made, thank you."
ID:33743067
Mehpare is very satisfied with the result
Resolved
Dyson V12 Constantly Stops While Vacuuming Despite Regular Maintenance
Mehpare
September 15, 2025 11:10 pm
16
Mehpare's Thank You Message
“Even though my product's warranty had expired, they took my complaint into consideration and sent a new motor for the product... My problem was solved. My trust in the Dyson brand has been renewed. Thank you.”
I purchased a Dyson V12 vacuum cleaner about three years ago, but I have only been using it for a little over a year. Unfortunately, I am now facing multiple problems with the device. The suction power has dropped significantly, and during use the vacuum keeps stopping repeatedly—as many as 10 times in a single cleaning session—even though the battery is fully charged. On top of that, it has started operating with an unusually loud noise. The power button itself also seems faulty. Despite performing regular cleaning and maintenance as recommended, the issues continue. I reached out to Dyson customer support through online channels, but instead of standing behind their product, they kept dismissing my concerns and making excuses—blaming the filter, the tube, or other parts. I made it clear that I clean and maintain the device properly, yet they refuse to acknowledge the real problem. This is not related to filter maintenance, but Dyson shows no understanding and no accountability. I am extremely disappointed that such a well-known brand provides poor service and no real solutions, leaving me with a product that constantly malfunctions.
September 23, 2025 12:40 pm (7 days after complaint)
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Mehpare
October 10, 2025 9:12 pm
Even though my product's warranty had expired, they took my complaint into consideration and sent a new motor for the product... My problem was solved. My trust in the Dyson brand has been renewed. Thank you.
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