"I thank Ms. Merve, the complaint manager, who listened to me as a person, investigated the matter, and is knowledgeable."
I am using a Pluxee meal card and I participated in a meal card campaign, but my campaign bonus has not been loaded to my card. The campaign was suppo...
We are experiencing a very negative situation as a company regarding our Sodexo (Pluxee) employee meal cards. We completed the payment for the meal cards on November 18, but even after 13 days, the order status in the system still shows as “preparing.” Despite the payment being processed, the cards...
Even though I have an active automatic payment instruction on my Pluxee meal card, the automatic payments have not been processed for the last three months. I am able to make the payments manually, but the automatic system simply doesn’t work, causing me to deal with the same issue every month. I t...
Since October 6, 2025, I have submitted multiple applications through the Pluxee website to become a member business. However, Pluxee does not accept my electronic wet signature, which is valid and recognized by public institutions, government offices, and banks. I encounter the same issue with ever...
I had been using my Pluxee gift card through MGM, and after I left my job I discovered on September 30 that my card balance had been deleted without any legal notice or warning. When I opened the app I was prompted to add the card and could no longer access my existing balance, which was approximate...
Another inconvenience with the Pluxee gift certificate. Since its launch, this app seems determined to create problems for its users—constantly finding new ways to make things harder and more frustrating, always ready with a fresh inconvenience. I’ve been receiving a gift certificate from the Özdile...
It has become impossible to log into your system. Even when we managed to log in before, nothing made sense. There is no clarity on where the connection is, how to load a balance, or how to use the platform. The system redirects from one place to another, but it’s unclear what is located where. The ...
A couple of months back, I quit my job, but I still had ₺1800 left in my Sodexo account. Upon attempting to log in and access my balance, I was dismayed to discover that my account has been completely deleted. I've reached out to customer service on several occasions, but unfortunately, they have no...
I applied to become a member business with Sodexo and sent the required documents to the email address provided in the initial instructions (m*****************@sodexo.com) on 05.08.2024. However, when I contacted customer service, I was told to send my documents to a different email (m**************...
I’ve been trying to register my restaurant with Sodexo for about 9 months now, but I still haven’t been able to complete the membership. I’ve called at least 15 times, and each time they say something different is missing. I send the required documents repeatedly—sometimes the same document three ti...
Don't make the mistake of working with Pluxee! We chose Sodexo, trusting that it is an old and well-established company, but neither its service quality nor its system is workable. I would like to state that we are in great regret! It is a separate problem that you cannot reach anyone through any co...
I need to address the fact that my refund of 15,000 ₺, mistakenly deposited into my Sodexo card, has not been processed. Despite numerous emails and sending back a requested document with my signature, over a month has passed with no progress on my refund. Unfortunately, there's no direct contact pe...
"Our problem is solved, thank you."
As bakery owners, we have had the pleasure of collaborating with Sodexo for approximately one year. As a result of a modification in our company's nam...
I've been having trouble using the ₺2000 gift voucher provided by my company in the Pluxee (formerly Sodexo) app for the past two months. When I tried to use it at Macfit, I got a message saying 'Promotional code used or not found.' After attempting to contact the call center multiple times and send...
I currently have a balance of ₺300 on my Pluxee card, previously known as Sodexo Gift. This amount was loaded in 2022 and is valid until December 2023. However, even after using approximately ₺1000 worth of vouchers in January, my balance remained unchanged. Furthermore, there was no mention of its ...
"Thank you, Ms. Merve, for your attention."
I'm experiencing some major issues trying to access my Sodexo online account. Whenever I attempt to log in, I am greeted with an error message stating that the user cannot be found. I am unable to access supplier information, despite my ability to generate and handle invoices. In addition, it has b...
Dear Sodexo, I want to bring to your attention the Sodexo canteen at Nitte Meenakshi Institute of Technology. The workers here in the morning eat and serve themselves while the serving spoons touch their used plates, and then they serve the same to our plates. These people behave harshly when we po...
Sodexo recently made an app update, and I found myself unable to use my card. I contacted customer service, and they added the card to the new app. However, I later noticed that the permission to make mobile payments had been revoked. When I inquired with Sodexo, they informed me that I needed to ob...
In Turkey, the Sodexo Mobile App does not function when required. We recently discovered that the app does not work properly during meal times. Because of this issue, we have been forced to make additional payments outside of our allocated meal budget, the amount of which was paid to Sodexo Turkey. ...
I'm very annoyed by the ongoing issues I'm having with the Sodexo mobile app. Every time I try to make a payment, the app crashes, forcing me to use my credit card multiple times. Sodexo sent me an SMS advising me to uninstall and reinstall the app if I encounter any problems. I took their advice, b...
I downloaded the updated Sodexo app, but it's not working. I decided to switch back to the old app, but my balance isn't showing there either. Although we can still use Sodexo for meals at work, the app refuses to open and constantly displays messages like "Apologies for any disruptions." If the upd...
The Sodexo mobile app will not open for me. I have tried multiple times. The Sodexo logo appears whenever I click on the app, but it does not proceed any further than that. The majority of restaurants in the area where I live do not take credit card payments; instead, they only accept payments made ...
I recently redeemed my Sodexo Fit voucher in order to use it at Lufian; however, the website lufian.com is giving me an "invalid code" error when I enter the six-digit code that was provided to me. Your customer service center has not offered a solution to this issue, despite the fact that a large n...