Dyson Supersonic I Bought as New Was Already Registered by Someone Else

September 5, 2025 10:05 PM18

On September 2, 2025, I purchased a Dyson Supersonic device from the official Dyson website with invoice number B012025000914425 and order number 910902534511. The product was delivered to me on Wednesday, September 3. I opened the box but never used the device—I did not plug it in or even unwrap the cables. When I tried to register the product under my name, I received a notification stating that it was already registered. This led me to believe that the device may have been previously registered and possibly used by someone else. A product I purchased should have been brand new and unused, so encountering this situation was both surprising and frustrating. I request a clear and truthful explanation from Dyson as to why my product appeared as previously registered, and I demand a product replacement to resolve my grievance.

September 12, 2025 11:34 AM (6 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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