• Homepage
  • Dyson
  • Dyson V15 Vacuum Shuts Down After 3 Seconds And No Service Support
ID:33750290

Dyson V15 Vacuum Shuts Down After 3 Seconds And No Service Support

profile
Beyhan
Dyson
September 15, 7:03 pm
15

On January 7, 2024, I purchased a Dyson V15 vacuum cleaner. Even though the filter is clean and I have been using it according to the instructions, the device shuts off about 3 seconds after being turned on. I even recorded a video of the issue and shared it live with Dyson customer service through WhatsApp.

The product is still under warranty, and this problem has been ongoing for about two weeks. Despite contacting customer service multiple times by phone and WhatsApp, no solution has been provided. I was told a courier company would be arranged to collect the product, but each time the courier canceled the request, claiming there was an “address issue,” even though my address is correct.

This situation has left me stuck between Dyson, the courier, and the service process, without any resolution. I do not want a repair—I am requesting a full product replacement.

I live in Başakşehir, Bahçeşehir (Istanbul), and throughout this entire process I have not received any proper support or follow-up. I expect Dyson to resolve this matter urgently and replace my faulty product without further delay.

Dyson Logo
Dyson
September 23, 11:48 am (7 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.
Dyson V15 replacement part delivery was delayed. What steps can I take to expedite it?
269 Complaints
My Dyson stick vacuum cleaner appears to be shutting off much earlier than its typical 20-minute runtime. How can I test it to determine if the problem lies with the battery?
135 Complaints
Report a Similar Issue