Dyson

On August 31, I purchased a Dyson V12 Detect Slim cordless vacuum directly from Dyson Türkiye’s official website (order no: 132115850). At the time of purchase, the product description clearly stated that a free stand unit was included. This information was visible on the site when I placed the orde...

A few months ago, I purchased a Dyson V12 Detect Slim cordless vacuum from Dyson Türkiye’s online store. Because I was in the middle of moving, I never had the chance to use it until yesterday. When I tried it for the first time, I noticed that the dustbin lid does not close properly. It feels loose...

For about a month, I have been experiencing a color fading issue with my Dyson Airwrap. The device is still under warranty, so I reported the problem to Dyson customer service. However, I was told that since the defect does not affect the operation of the device, it is “not an issue.” While the Air...

For Mother’s Day, I purchased a Dyson V15s Detect Submarine cordless vacuum as a gift for my mother. Despite its high price, I chose this model expecting it to be durable and trouble-free. Unfortunately, from the very beginning, I have been facing a serious issue with the dustbin seal. At first, Dy...

I’ve been using my Dyson V12 for about a month and I’m experiencing intermittent power cuts. The unit is still under warranty and was purchased from Dyson Türkiye’s official website. The problem doesn’t occur every single use, but the vacuum randomly shuts off, then restarts when I charge it and try...

On February 2, 2024, I purchased a Dyson V12 vacuum cleaner. Since the day I bought it, despite being completely clean, after about 20–25 minutes of use it gives a “blocked airflow” warning. No matter which attachment I use, this issue occurs every time I start cleaning my home. At first, I thought ...

On February 2, 2024, I purchased a Dyson V12 vacuum from Teknosa (City’s AVM, Istanbul). From the first day, despite the device being perfectly clean, it shows an “airflow blocked” warning after about 20–25 minutes of use. This happens with every attachment and every cleaning session. At first, I as...

I purchased a Dyson Airwrap less than a year ago. From the very first day, I felt that the airflow was weaker than expected, but I assumed this was how the product normally worked. Later, when I compared my device with friends who own the same model, I realized that their units deliver much stronger...

On 24.08.2025, the plastic part inside the dust bin of my Dyson V15 Detect vacuum cleaner came off, making the device unusable. I immediately contacted Dyson customer service and provided my order ID: 39196314. During the first call, I was told that the faulty part would be shipped within 3 business...

I purchased a Dyson Big Ball Allergy 2 vacuum cleaner through Trendyol, and within just a short period of use, I encountered serious durability issues with its parts. A few months ago, the cleaning head broke, forcing me to buy a replacement part for 3.500₺. Now, the pipe has also broken, leaving th...

I purchased my Dyson V12 vacuum cleaner from Media Markt for around 20.000₺. During use, the device developed a motor failure, and I sent it to Dyson for service. The motor was replaced, and the product was returned to me. However, after the motor replacement, I noticed peeling and separations on th...

On 05.03.2024, I purchased a Dyson V15 Submarine vacuum cleaner from Dyson’s official website. About 8 months ago, the rubber inside the dust bin came off and could not be reattached. When I contacted customer service at that time, I was told that one free part replacement would be available within ...

I purchased the Dyson V15 Detect vertical vacuum cleaner with high expectations, given its promises of “advanced technology,” “superior cleaning,” and “laser dust detection.” Unfortunately, the reality has been far from premium. The laser head broke within the first few weeks, though it was replaced...

My Dyson V12 vacuum cleaner has a factory-related paint defect on its body. I took the device to the authorized service center in Ataşehir, but it was returned to me without any repair or resolution. When I contacted the call center, I was told to call the service again, and when I spoke with the se...

I purchased the Dyson V15 vacuum cleaner directly from Dyson’s official website for 29.999₺, yet I have faced constant problems since owning it. The rubber seals inside the dust bin frequently come loose, and in July, the main body of the device broke down. When I sent it to service, instead of repa...

I purchased my Dyson V12 vacuum cleaner from Dyson’s official website, but the Motorbar cleaning head broke two months ago. I immediately contacted Dyson customer service, yet since then I have only been told to “wait,” with no concrete solution or timeline provided. My order number is 7000365429. W...

I purchased the Dyson V15 Detect™ Total Clean vacuum cleaner from the official website (https://www.dyson.com.tr ). When I first unboxed the product, I noticed that the dust bin silicone was dislodged. Although I could have requested a full replacement for this defective product, I agreed to accept ...

I purchased the Dyson V15 Total Clean on 10.12.2024. Shortly after, the seal in the dust bin came loose and the entire bin was replaced. Unfortunately, the same problem occurred again with the replacement part. On 26.08.2025, I requested support under warranty, but customer service told me that no r...

I purchased my Dyson Gen5 vacuum cleaner from Dyson’s official website in 2024. Within about a year, peeling began on the butterfly (papatya) section of the device. I sent the product to service once, but it was returned without any replacement or repair. Since then, the peeling has worsened, and th...

About 14 days ago, while using my Dyson V15 vacuum cleaner, the wheel of the Motorbar head came off, making the device unusable. Since the head no longer moves properly, I have been unable to clean my home. My device is still under warranty and was purchased from Media Markt. After reporting the iss...

I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...

In mid-2021, I purchased a Dyson V11 cordless vacuum cleaner from your official website and have been using it regularly for about 10 minutes a day since then. However, this week, the battery suddenly died completely, and the vacuum no longer works. I’m quite surprised and disappointed to have exper...

On August 13, 2026, we purchased a Dyson Purifier air purifier from the Dyson stand at the Mall of Antalya under customer number O70POS25. Because there wasn't a demo device at the stand, we didn't have the opportunity to try it; we only received it in a sealed box. The salesperson told us to buy th...

I contacted Dyson customer service about a year ago due to a malfunction with the tube of my Dyson V15 vacuum cleaner. The replacement tube sent to replace the faulty tube only fits one nozzle; the headrest in particular is incompatible with the tube, and I can't use it. Similar incompatibilities wi...