Dyson Gen 5 Vacuum Battery Drains Too Fast And Does Not Clean Whole House

Erkan · 2025-09-15T15:20:49+03:00

I purchased a Dyson Gen 5 vacuum cleaner from Dyson’s official website about four months ago, and I am experiencing a serious battery issue. The device is equipped with a 2500 mAh battery, which is nowhere near sufficient to clean my 130 m² home on a single charge. At best, I can barely finish two rooms before having to recharge the device. Recharging the battery takes around 5 hours, after which I can continue cleaning. Most of the time, I use the device on Eco Mode, but when I switch to High Mode, the battery drains completely in just 5 minutes. When I contacted customer service through WhatsApp, they told me there was no problem with the battery and suggested that I purchase a second one. However, the price of an additional battery is around ₺7,500, which is unreasonably high. Despite the device being under warranty, I am left with a vacuum that cannot perform a full cleaning on one charge. I request that Dyson replace the current battery with a higher-capacity model free of charge, as the existing one does not meet practical usage needs. I expect a prompt and fair resolution to this issue.

Dyson

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with utmost care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

Dyson

Dear Customer, In response to your request, we tried to reach you via our call center at 0850 532 11 44, but we were unable to contact you. If your request is still ongoing, you can reach us through our call center at 0850 532 11 44 or via our other communication channels at https://www.dyson.com.tr/destek/iletisime-gecin. Best regards, Dyson Turkey

Erkan

I was not called, call me again, my problem has not been solved.