About a week ago, my Dyson V15 vacuum cleaner began experiencing an issue where it would stop running on its own after a short time, even while I was holding down the button. I contacted customer service, and they suggested washing the filter, but the problem was not resolved. When I called again, they were unable to help. I encountered this issue just one week before my warranty expires. I purchased the product through Trendyol and still have the invoice from Trendyol. However, the authorized service center and customer service refused to accept my invoice simply because it was not issued by Dyson Türkiye. I contacted the seller, who resent the same invoice, but it was still rejected. I attempted to have the device inspected at the authorized service center in Gebze, Kocaeli, but no process could be initiated due to this invoice issue. I paid ₺22,249 with my credit card, and now, even though my warranty is still valid, I cannot benefit from free repair services because my invoice is not being accepted. I request that my problem be resolved, that my invoice be recognized as valid, and that I receive free repair service while my warranty is still active.
I purchased my Dyson V12 vacuum cleaner six months ago from Dyson Türkiye’s official seller on Trendyol. Since the day I bought it, the device has been constantly displaying a filter warning. Despite cleaning the filter multiple times, the issue never went away. During this period, I sent the vacuum...
I purchased the Dyson V8 vacuum about a year ago through Trendyol from Dyson Turkey’s official seller. Even though I’ve never used the product on max mode, I’ve been experiencing a noticeable drop in suction power for about the past three months — and the issue happens every single time I use it. I...
I purchased the Dyson V15 Detect cordless upright vacuum cleaner from Romania. Before buying, I called Dyson to ask if a product purchased abroad would be covered by the warranty in Turkey. They assured me that it would be. Based on this information, I made the purchase. However, I encountered an is...
I purchased my Dyson V15 vacuum from Trendyol on January 23, 2023, and about three weeks ago I started experiencing battery problems. I use the product only once a week, yet the battery completely died in less than three years. When I contacted Dyson customer service by phone, I was told that a repl...
About 2–3 months ago, I purchased a Dyson V8 vacuum cleaner through Trendyol, paying ₺17,000. From the very first day, I have been experiencing serious charging issues. Even if I leave the vacuum charging all day, the moment I start cleaning, the battery drains so quickly that I cannot even finish a...
Comments