My Dyson V12 Slim vacuum’s tube part broke right after the warranty expired. For the past two months, I have been unable to obtain this replacement part. When I called Dyson customer service, I was simply told: “Please keep checking our website; once it’s back in stock, you can order it.”
Since then, I have checked the stock regularly for two months, but the part has never become available. Because of this, I have been unable to use my vacuum at all. I am willing to pay for the replacement, but Dyson has failed to supply it, leaving me completely stuck.
I request that Dyson urgently restock and provide this spare part or give me a clear timeline for availability. Customers should not be left unable to use an expensive vacuum cleaner simply because replacement parts are not maintained in stock. This situation has caused serious inconvenience, and I expect Dyson to resolve it promptly.
The tube of my Dyson V12 vacuum cleaner broke in mid-July. Since my warranty has expired, I wanted to purchase a new tube, but for about two months, it has been out of stock both on Dyson’s official website and through customer service. I also learned that tube breakage is a common issue with the V1...
I have been trying to obtain a replacement tube for my Dyson V12 vacuum cleaner for a long time because the tube is broken, but it has been out of stock for about four months. Even though I regularly check your website, the item constantly appears as “out of stock.” During this process, I also conta...
Because the tube of my Dyson V12 Detect Slim vacuum cleaner broke, I submitted a part replacement request through Dyson customer service on August 18, 2025. The part is still under warranty, and the issue was due to a manufacturing defect — the internal cable of the tube had become exposed. Although...
The pipe section of my Dyson V12 vacuum broke about two months ago. Since my warranty expires on December 28, 2024, I was told that I would need to purchase the replacement part myself. However, despite following up regularly with both Dyson’s website and customer service over the past two months, t...
I am using a Dyson V12 vacuum, and the wand has broken. For nearly two months, I have been unable to use the product because the replacement wand has been out of stock. Every time I call customer service or send an email, I receive only the response “please track the stock,” yet my issue has not bee...
Comments