Xbox

My Microsoft account has been accessed without my permission within the past 24 hours, and my email address information has been changed. Because of this, I can no longer log in to either my Windows 11 license (used on my home PC) or my Xbox account. I had recently renewed my Game Pass subscription,...

On October 1, 2025, I purchased an Xbox Series Controller gamepad from İtopya. The invoice number for the product is ERA2025000126794. After receiving the item, I noticed that the warranty period was listed as 1 year instead of 2 years, even though both the product box and the official descriptions ...

I purchased two games through Xbox PC, and although both refunds were approved 8 days ago, I still haven’t received the money in my account. The refund status shows as approved, but no payment has been deposited yet. I also haven’t received any email confirmation or notification regarding the refund...

On September 2, 2025, I purchased Assassin’s Creed Valhalla through Xbox Windows using my Ziraat Bank debit card. On the same day, I submitted a refund request, and it was approved. However, more than a week has passed, and the refunded amount still hasn’t been deposited into my account. My related...

I purchased Far Cry 5, Assassin’s Creed Valhalla, and Need for Speed Payback from Xbox. I later requested refunds for all three games, and my refund requests were approved. However, it has now been 9 days, and I still haven’t received the payments in my account. This delay has been extremely disapp...

The right analog stick on my Xbox Series X controller has malfunctioned. I’ve already sent the product to Microsoft for repair twice under warranty, and both times, a replacement controller was sent back to me — yet the same issue persists with every replacement. The controller I currently have also...

On September 2, 2025, at around 9:30 PM, I purchased a monthly Xbox Game Pass subscription via the Xbox app on my computer. I completed the payment using my Papara account. However, 209 TL was charged twice from my account for a single subscription. My Game Pass membership is currently active, and ...

About one hour ago, I purchased an Xbox Game Pass Ultimate subscription directly through my Xbox console. The payment was made using my account (z******@gmail.com**), and ₺309 was charged to my card. However, the membership has not been activated on my account, and I haven’t received any invoice or ...

I’m a seafarer, and because of my job, I spend months outside of Turkey. While onboard, I use satellite internet to connect to my Xbox console, check game prices, and occasionally make purchases. However, about two weeks ago, even though I hadn’t turned on my console for five months, the system sudd...

Hello, I’m experiencing serious performance issues with my Xbox One S. The console is clean, regularly maintained, and has no physical problems. However, despite that, my console lags and freezes excessively, making games nearly unplayable. There is a general performance drop, but the most important...

Hello Microsoft Support Team, I created an Xbox Microsoft account on July 2. However, on the evening of July 3, I found myself unable to log into my account. After investigating the issue, I believe the account was locked due to multiple incorrect password attempts made by my son. This may have trig...

Dear Microsoft Support Team, While using my Xbox device, I encountered an issue where I was unable to access my account. I received a notification stating that my account has been placed in a 30-day restriction period due to a security information update. I want to clarify that I personally made th...

My Microsoft account was randomly locked, and as a result, I lost access to all my Xbox account, games, and other data. I can’t recover my email address, and I’ve tried everything to rescue my account, but phone verification codes and other recovery methods don’t work. I even filled out the account ...

I can no longer access my Xbox account because my Microsoft membership has been locked. As a result, I have lost access to all my saved data and previous purchases. I have submitted recovery requests three times now, providing every requested detail, including the credit card number used for my purc...

I sent my original Xbox Series X console to warranty service because it was overheating. Instead of repairing and returning my own device, Microsoft informed me of their policy to send a refurbished replacement unit. I reluctantly accepted this, trusting the replacement would be fully functional. U...

I recently purchased an Xbox Game Pass subscription, expecting to access games smoothly through the Xbox app. However, when I tried to log in, the app redirected me to create or verify my Microsoft account. I entered my email address as requested, but the verification code never arrived in my inbox,...

On 23.06.2025, the email address linked to my Xbox account “Saika53” was changed to one ending with ".ru" without my knowledge or consent. I did not receive any notification or security alert regarding this unauthorized change. As a result, I have completely lost access to my account. This account ...

I’ve been completely locked out of both my Hotmail and Xbox accounts, and I’m beyond frustrated. I’ve been trying since this morning to log in, but I’m not receiving any verification code on my recovery contact. This is my account—I am the rightful owner—and yet I can’t get past the login screen. N...

On May 2, 2025, I purchased three games directly from the official Xbox website, assuming they would work on my Windows device. However, once the purchase was complete, I discovered that these games aren’t available in the Microsoft Store for Windows, meaning I can’t install or play any of them. Na...

I recently purchased a brand-new Xbox subscription, and this was my very first time using the service. Although the subscription fee was successfully charged to my account, the subscription was never activated on my profile—I received absolutely no access to the benefits I paid for. Naturally, I tr...

I’m extremely frustrated with the Xbox refund process, which this time has been unacceptably slow and lacking any clear communication. I purchased two games—Mortal Kombat XL and Do₺amine—and requested a refund for both. It’s now been over 7–8 days, maybe more, and I still haven’t seen the refund hit...

Today at 4:00 PM, I purchased an Xbox Game Pass subscription, but shortly afterward, I decided to cancel it. Despite canceling within an hour of the transaction, my ₺210 has not been refunded, and I’m incredibly frustrated by this lack of resolution. I followed the necessary steps to cancel my subs...

First of all, I have never used any cheats or game exploits, but my Xbox account has been stuck in limited matchmaking since 22.02.2025, and I can no longer play ranked games. I’m honestly getting tired of this situation. I’ve spent a lot of time and effort building my account, and it’s really disco...

On January 28, 2025, I purchased an Xbox Game Pass Ultimate subscription for ₺310. On February 27, 2025, I decided to cancel my subscription, and I was explicitly informed that I would receive a full refund upon cancellation. However, two days have passed, and this morning, I was shocked to see onl...