I am writing about an issue I experienced while using two Visa gift cards together with Hey Cash. I had previously used ...these same two gift cards successfully, but most recently, when I tried to use them for an Xbox Game Pass purchase, the transaction could not be completed because I was 8 cents sho
I would like to file a complaint regarding an issue I am experiencing with the Xbox app and the Microsoft Store on my PC.... About one or two years ago, I purchased Minecraft through the Microsoft Store. Later, I accidentally deleted the Microsoft account that owned the game because I forgot to switch
I canceled my Xbox Game Pass subscription on June 21, 2026, and I was told that the $9 charge would be refunded. However..., even though a week has passed, no refund has been credited to my account. During this process, I emailed Xbox/Microsoft support, but I have not received any response. I have not
Around June 12, my Microsoft account was accessed without authorization, and I have not been able to sign in since then.... This is the account I used to purchase games through Xbox and the Microsoft Store. The username on the account was either Payner_melow66 or Payner_melow. The email address origina
On the 16th, I received a security alert email regarding my Microsoft account. Shortly afterward, I began receiving veri...fication codes from Xbox and Rockstar Games one after another. When I checked my email account, I noticed that these codes were being deleted one by one. Within a short time, I rea
About one or two weeks ago, my Microsoft/Xbox account was stolen, and the person who took over the account changed the a...ssociated email address. Because of this, I currently have no way to access my account. The old email address linked to my account was g************@Gmail.com**. After this happen
For about two years, I have been unable to access my Microsoft account through any Microsoft service. Whenever I try to ...sign in to Outlook, Xbox, OneDrive, or any other Microsoft service, the system only sends a verification code to the old phone number registered on my account, and I cannot proceed
Yesterday, I purchased EA FC 26 through the Xbox website. I only downloaded the game and have not opened or played it at... all. Despite this, my refund request was rejected with the explanation that it was denied due to “refund policy.” I believe it is unfair for my refund request to be denied when I
My Microsoft/Xbox account was compromised through an “alias swapping” method. Although the Microsoft Account Safety Team... has officially confirmed that my account was accessed without my authorization under Service Request SIR22815086, my account is still not being restored to me. In the course of th
My Microsoft account has been accessed without my permission within the past 24 hours, and my email address information ...has been changed. Because of this, I can no longer log in to either my Windows 11 license (used on my home PC) or my Xbox account. I had recently renewed my Game Pass subscription,
On October 1, 2025, I purchased an Xbox Series Controller gamepad from İtopya. The invoice number for the product is ERA...2025000126794. After receiving the item, I noticed that the warranty period was listed as 1 year instead of 2 years, even though both the product box and the official descriptions
I purchased two games through Xbox PC, and although both refunds were approved 8 days ago, I still haven’t received the ...money in my account. The refund status shows as approved, but no payment has been deposited yet. I also haven’t received any email confirmation or notification regarding the refund
On September 2, 2025, I purchased Assassin’s Creed Valhalla through Xbox Windows using my Ziraat Bank debit card. On the... same day, I submitted a refund request, and it was approved. However, more than a week has passed, and the refunded amount still hasn’t been deposited into my account. My related
I purchased Far Cry 5, Assassin’s Creed Valhalla, and Need for Speed Payback from Xbox. I later requested refunds for al...l three games, and my refund requests were approved. However, it has now been 9 days, and I still haven’t received the payments in my account. This delay has been extremely disapp
The right analog stick on my Xbox Series X controller has malfunctioned. I’ve already sent the product to Microsoft for ...repair twice under warranty, and both times, a replacement controller was sent back to me — yet the same issue persists with every replacement. The controller I currently have also
On September 2, 2025, at around 9:30 PM, I purchased a monthly Xbox Game Pass subscription via the Xbox app on my comput...er. I completed the payment using my Papara account. However, 209 TL was charged twice from my account for a single subscription. My Game Pass membership is currently active, and
About one hour ago, I purchased an Xbox Game Pass Ultimate subscription directly through my Xbox console. The payment wa...s made using my account (z******@gmail.com**), and ₺309 was charged to my card. However, the membership has not been activated on my account, and I haven’t received any invoice or
I’m a seafarer, and because of my job, I spend months outside of Turkey. While onboard, I use satellite internet to conn...ect to my Xbox console, check game prices, and occasionally make purchases. However, about two weeks ago, even though I hadn’t turned on my console for five months, the system sudd
Hello Microsoft Support Team, I created an Xbox Microsoft account on July 2. However, on the evening of July 3, I found ...myself unable to log into my account. After investigating the issue, I believe the account was locked due to multiple incorrect password attempts made by my son. This may have trig
Dear Microsoft Support Team, While using my Xbox device, I encountered an issue where I was unable to access my account.... I received a notification stating that my account has been placed in a 30-day restriction period due to a security information update. I want to clarify that I personally made th
My Microsoft account was randomly locked, and as a result, I lost access to all my Xbox account, games, and other data. ...I can’t recover my email address, and I’ve tried everything to rescue my account, but phone verification codes and other recovery methods don’t work. I even filled out the account
I can no longer access my Xbox account because my Microsoft membership has been locked. As a result, I have lost access ...to all my saved data and previous purchases. I have submitted recovery requests three times now, providing every requested detail, including the credit card number used for my purc
I sent my original Xbox Series X console to warranty service because it was overheating. Instead of repairing and return...ing my own device, Microsoft informed me of their policy to send a refurbished replacement unit. I reluctantly accepted this, trusting the replacement would be fully functional. U
I recently purchased an Xbox Game Pass subscription, expecting to access games smoothly through the Xbox app. However, w...hen I tried to log in, the app redirected me to create or verify my Microsoft account. I entered my email address as requested, but the verification code never arrived in my inbox,
Microsoft Xbox, a division of Microsoft Corporation, is a leading brand in the gaming industry, offering a range of services and products to gaming enthusiasts worldwide.
With their immersive gaming consoles like the Xbox Series X and Xbox Series S, as well as previous models such as the Xbox One X and Xbox One S, Microsoft Xbox delivers high-quality graphics, powerful performance, and a diverse library of games.
Additionally, their Xbox Game Pass subscription service provides access to a vast catalog of games, while Xbox Live offers online multiplayer gaming, digital game purchases, and entertainment apps. With its own game development studios under Xbox Game Studios, Microsoft creates exclusive titles like Halo, Forza, Gears of War, and Minecraft.
Operating globally, Microsoft Xbox serves markets in North America, Europe, Asia, and Australia, delivering entertainment and joy to millions of gamers through its commitment to gaming excellence.
