My Microsoft and Xbox account was stolen approximately six to seven months ago, and the account has been under someone e...lse's control ever since. To prove that I am the rightful owner of the account during the security and recovery process, I followed Microsoft's instructions, completed the required
The Microsoft account registered under the name Emirhan İ***, along with the associated Xbox account, was taken over by ...third parties approximately six days ago. I received a suspicious sign-in activity notification indicating that someone had accessed my account without my permission, and I have be
I am experiencing serious difficulties regarding the refund of my monthly Game Pass PC subscription purchased through Xb...ox. I requested a cancellation and refund on September 18, and although the order page shows the transaction as “refunded,” the amount of approximately $9 has still not been credit
Although my refund request for EA Sports FC 27, which I purchased through Microsoft Xbox, was approved, I still have not... received the refund. The purchase was made through the Xbox account registered under the name Tolga D*******. The payment of approximately $76 was charged to my bank account, afte
I purchased an Xbox Game Pass subscription for PC through Microsoft and paid $9 by bank card. After using the subscripti...on for a few days, I canceled it on the 16th. Microsoft sent me an email stating that I would receive a refund for the unused days of the subscription. However, despite receiving t
I am writing about an issue I experienced while using two Visa gift cards together with Hey Cash. I had previously used ...these same two gift cards successfully, but most recently, when I tried to use them for an Xbox Game Pass purchase, the transaction could not be completed because I was 8 cents sho
I would like to file a complaint regarding an issue I am experiencing with the Xbox app and the Microsoft Store on my PC.... About one or two years ago, I purchased Minecraft through the Microsoft Store. Later, I accidentally deleted the Microsoft account that owned the game because I forgot to switch
I canceled my Xbox Game Pass subscription on June 21, 2026, and I was told that the $9 charge would be refunded. However..., even though a week has passed, no refund has been credited to my account. During this process, I emailed Xbox/Microsoft support, but I have not received any response. I have not
Around June 12, my Microsoft account was accessed without authorization, and I have not been able to sign in since then.... This is the account I used to purchase games through Xbox and the Microsoft Store. The username on the account was either Payner_melow66 or Payner_melow. The email address origina
On the 16th, I received a security alert email regarding my Microsoft account. Shortly afterward, I began receiving veri...fication codes from Xbox and Rockstar Games one after another. When I checked my email account, I noticed that these codes were being deleted one by one. Within a short time, I rea
About one or two weeks ago, my Microsoft/Xbox account was stolen, and the person who took over the account changed the a...ssociated email address. Because of this, I currently have no way to access my account. The old email address linked to my account was g************@Gmail.com**. After this happen
For about two years, I have been unable to access my Microsoft account through any Microsoft service. Whenever I try to ...sign in to Outlook, Xbox, OneDrive, or any other Microsoft service, the system only sends a verification code to the old phone number registered on my account, and I cannot proceed
Yesterday, I purchased EA FC 26 through the Xbox website. I only downloaded the game and have not opened or played it at... all. Despite this, my refund request was rejected with the explanation that it was denied due to “refund policy.” I believe it is unfair for my refund request to be denied when I
My Microsoft/Xbox account was compromised through an “alias swapping” method. Although the Microsoft Account Safety Team... has officially confirmed that my account was accessed without my authorization under Service Request SIR22815086, my account is still not being restored to me. In the course of th
My Microsoft account has been accessed without my permission within the past 24 hours, and my email address information ...has been changed. Because of this, I can no longer log in to either my Windows 11 license (used on my home PC) or my Xbox account. I had recently renewed my Game Pass subscription,
On October 1, 2025, I purchased an Xbox Series Controller gamepad from İtopya. The invoice number for the product is ERA...2025000126794. After receiving the item, I noticed that the warranty period was listed as 1 year instead of 2 years, even though both the product box and the official descriptions
I purchased two games through Xbox PC, and although both refunds were approved 8 days ago, I still haven’t received the ...money in my account. The refund status shows as approved, but no payment has been deposited yet. I also haven’t received any email confirmation or notification regarding the refund
On September 2, 2025, I purchased Assassin’s Creed Valhalla through Xbox Windows using my Ziraat Bank debit card. On the... same day, I submitted a refund request, and it was approved. However, more than a week has passed, and the refunded amount still hasn’t been deposited into my account. My related
I purchased Far Cry 5, Assassin’s Creed Valhalla, and Need for Speed Payback from Xbox. I later requested refunds for al...l three games, and my refund requests were approved. However, it has now been 9 days, and I still haven’t received the payments in my account. This delay has been extremely disapp
The right analog stick on my Xbox Series X controller has malfunctioned. I’ve already sent the product to Microsoft for ...repair twice under warranty, and both times, a replacement controller was sent back to me — yet the same issue persists with every replacement. The controller I currently have also
On September 2, 2025, at around 9:30 PM, I purchased a monthly Xbox Game Pass subscription via the Xbox app on my comput...er. I completed the payment using my Papara account. However, 209 TL was charged twice from my account for a single subscription. My Game Pass membership is currently active, and
About one hour ago, I purchased an Xbox Game Pass Ultimate subscription directly through my Xbox console. The payment wa...s made using my account (z******@gmail.com**), and ₺309 was charged to my card. However, the membership has not been activated on my account, and I haven’t received any invoice or
I’m a seafarer, and because of my job, I spend months outside of Turkey. While onboard, I use satellite internet to conn...ect to my Xbox console, check game prices, and occasionally make purchases. However, about two weeks ago, even though I hadn’t turned on my console for five months, the system sudd
Hello Microsoft Support Team, I created an Xbox Microsoft account on July 2. However, on the evening of July 3, I found ...myself unable to log into my account. After investigating the issue, I believe the account was locked due to multiple incorrect password attempts made by my son. This may have trig
Xbox is Microsoft's gaming brand, offering consoles, games, accessories, digital services, and gaming platforms across console, PC, cloud, and mobile devices. Its ecosystem includes Xbox consoles, Xbox Game Pass, the Xbox PC app, cloud gaming, and Microsoft Store gaming services.
Customer Support: Xbox primarily provides support through its online Xbox and Microsoft Support channels.
Xbox operates in the video game and interactive entertainment industry. It combines hardware, digital game sales, subscriptions, online multiplayer, cloud gaming, and gaming-related services across multiple devices.
User feedback covers a wide range of account, subscription, billing, technical, and enforcement issues. Common concerns include recurring Game Pass charges, account access problems, suspensions or bans, payment issues, and difficulties resolving support cases.
If you have experienced a problem with Xbox, you can share your complaint or experience on Xolvie to help other gamers understand common issues and find relevant solutions.
