Dyson V15 Detect Absolute Cyclone Body Issue - I Want Free Repair
The daisies on the cyclone body of my Dyson V15 Detect Absolute have lifted over time, and I believe this will negatively affect its suction power. Customer service told me that this part provides protection, but I wonder how it can protect if it comes off. This issue has been ongoing for a long time, and I encounter the same problem with every use. My device is still under warranty, and I live in Konya, but I have not delivered it to any service center. When I contacted Dyson customer service, they told me that this part is only for appearance and protection and does not affect the device. However, even though I mentioned that there was a slight decrease in suction power, I was told that I might be charged for repair despite it being under warranty. I insisted on my request for a free repair under warranty, but no support was provided. I am requesting that my device be repaired free of charge under warranty.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with utmost care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey
Dear Customer, In response to your request, we tried to reach you via our call center, but we were unable to contact you. If you would like to continue with your request, you can reach us through our call center. Kind regards, Dyson Turkey
I wonder how you contacted me even though I didn't leave any contact information; I didn't write or say anything.
