After using my Dyson V12 vacuum cleaner for about 2.5 years, the device suddenly locked up and the display stopped working. To resolve the issue, I first received video call support, where I was told the problem was related to charging. After checking the charger and finding no improvement, I was informed that the battery needed to be replaced. When that also failed to solve the issue, I was told the main body had to be replaced.
Before sending it in, I specifically asked customer service whether I needed to include the charger, and I was told yes. However, after the main body was replaced and the device was returned to me, my charger was missing. In addition, the new main body has a visible gap—the cover does not sit properly, which was not the case when I first bought the device.
These problems have been ongoing for about 10 days. Since the product was out of warranty, I paid ₺4,500 for the main body replacement. Throughout this entire process, I only shipped the unit once via Yurtiçi Kargo.
I request that my missing charger be returned to me immediately and that the improperly fitted main body part be inspected again and replaced if necessary. My invoice/order number is 2704482998.
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