About 10 days ago, I sent my vacuum to your maintenance department because it wasn’t working as well as it used to. Thank you, your team cleaned it well, but they damaged the pixels that can be seen electronically. When I registered it for replacement, it showed green lines on the screen. At first, I thought maybe it had been updated, but I realized what was coming. There were 3 or 4 green and red pixels. We called your colleagues, and I sent it back again. It arrived on Monday, and this evening I was asked about it. I am still waiting, and no price has been agreed upon. If the bin or head had broken, I would have complained, but this type of issue is unacceptable in an electronic product. I chose Dyson because it was supposed to be in the best condition, and I even purchased it directly from your website to be sure. Now, the performance has decreased at two speeds. I did not criticize you, I only sent it for maintenance, and this is the result. I request your urgent response.
My Dyson vacuum broke down, so I took it to an authorized service center on June 15. I informed them that I would be traveling abroad in 3 days and that the repaired vacuum should not be shipped, as I would pick it up from the store. Unfortunately, they did not listen and shipped it anyway. When I r...
My Dyson vacuum cleaner, which is still under warranty, worked perfectly for the first three months. After that, its performance steadily declined day by day. Every time I contact Dyson customer service, they walk me through a so-called “performance test” and dismiss the actual issue I’m experiencin...
I’m seriously let down by Dyson's customer care. I sent in my equipment, which was in fine condition, expecting to receive it back in the same state. But when it arrived, it appeared to have gone through the wringer. The protective film was dirty, the dustbin and main machine were scratched, and the...
Hello. I sent in my Dyson V12 vacuum for warranty repair due to visible peeling on the purple parts. Even though the serial number is clearly printed on the battery, they rejected the service request saying the serial number was missing. I had to ship it again after receiving an email from them, ins...
We bought a Dyson V10 vacuum cleaner, but it appears that fate does not want us to use it. It was discovered to be faulty, and they sent us a new battery, which did not resolve the problem. As a result, we had to send it in for repair, and they eventually sent us a replacement. We thought, 'Great, t...
Comments