About 10 days ago, I sent my vacuum to your maintenance department because it wasn’t working as well as it used to. Thank you, your team cleaned it well, but they damaged the pixels that can be seen electronically. When I registered it for replacement, it showed green lines on the screen. At first, I thought maybe it had been updated, but I realized what was coming. There were 3 or 4 green and red pixels. We called your colleagues, and I sent it back again. It arrived on Monday, and this evening I was asked about it. I am still waiting, and no price has been agreed upon. If the bin or head had broken, I would have complained, but this type of issue is unacceptable in an electronic product. I chose Dyson because it was supposed to be in the best condition, and I even purchased it directly from your website to be sure. Now, the performance has decreased at two speeds. I did not criticize you, I only sent it for maintenance, and this is the result. I request your urgent response.
I’m seriously let down by Dyson's customer care. I sent in my equipment, which was in fine condition, expecting to receive it back in the same state. But when it arrived, it appeared to have gone through the wringer. The protective film was dirty, the dustbin and main machine were scratched, and the...
We bought a Dyson V10 vacuum cleaner, but it appears that fate does not want us to use it. It was discovered to be faulty, and they sent us a new battery, which did not resolve the problem. As a result, we had to send it in for repair, and they eventually sent us a replacement. We thought, 'Great, t...
My Dyson V15 vacuum was purchased in December 2022, and the red seal inside the dustbin came off. After a video call with customer service, they assured me that the dustbin would be replaced and that all necessary actions would be taken. They promised to deliver the new trash can within three days a...
Dear Customer Service Team or Authorities, I am writing to express my dissatisfaction and disappointment with the problems I encountered with my Dyson V15 vacuum cleaner, which I purchased about eight months ago. First, the vacuum cleaner head of my Dyson V15 model vacuum cleaner, which I purchased ...
In mid-2021, I purchased a Dyson V11 cordless vacuum cleaner from your official website and have been using it regularly for about 10 minutes a day since then. However, this week, the battery suddenly died completely, and the vacuum no longer works. I’m quite surprised and disappointed to have exper...
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