About two months ago, I started what I understood to be a one-time trial membership in the BetterMe app that was advertised at $8. However, when I later checked my card statement, I realized that $8 had been charged every week without my approval or even my knowledge. There were a total of four char...
I downloaded the BetterMe app on my iPhone and, after using it for a short time, I canceled the subscription. Even though I completely deleted the app and believed my subscription had been canceled, charges continued to be taken from my card. Most recently, I noticed a charge of approximately $8 on...
I am filing a complaint regarding unauthorized payments taken by the BetterMe fitness app. I recently discovered that since June 2024, my debit card has been charged regularly every month, in the amount of approximately $8 per month). I only clicked on the app’s advertisements, and when I saw that ...
About half an hour ago, I purchased a monthly membership on the BetterMe app using my debit card. Even though the payment was successfully charged to my card, my membership was not activated, and I did not receive any confirmation or information email. Despite having completed the payment, I cannot...
"My money has been refunded"
BetteEven though I have no membership with an application called BetterMe FZCO Spot, unauthorized charges have been made from my Akbank virtual credit...
I am writing regarding an issue with my BetterMe app subscription purchased through the Apple App Store in Mexico. I have an active annual membership, which I purchased on 2 January 2026, and have been using the app without any problems. However, I was suddenly logged out of the app, and now I am un...
I am writing regarding my BetterMe Fitness subscription, which I purchased directly through the BetterMe website using my bank card ending in 7318. I have been trying to cancel my subscription, but the process on your website does not work as described. Today I followed the cancellation steps on the...
I recently noticed an unauthorized transaction from BetterMe Mental Health on my KuveytTürk debit card. On 24.12.2025, an amount of ₺350 was withdrawn from my account without my permission and without my clear consent to any subscription or payment. I did not approve this transaction and I do not ac...
I started a free trial of the BetterMe Fitness app on 31 March 2024 and canceled it through the app on the same day I installed it, because I did not want to continue with a paid subscription. Despite canceling the trial, I was later charged 42.84 via PayPal without my permission. I only noticed thi...
I recently discovered an unauthorized charge of RM80 on my debit card on 22 December for a BetterMe 1-on-1 coaching service that I did not subscribe to. The transaction appears with the order ID dc5be104-3732-4ec4-b3bc-2393d8ae7ca8. While I have previously registered and used BetterMe services with ...
"Thank you Xolvie - Sikayetvar! Big thanks to the Agent who put my complaint! Excellent, well written, "
I am writing regarding an unauthorized charge by BetterMe taken from my account despite cancelling and uninstalling the app. I cancelled and removed t...
I have been using the BetterMe chair yoga web program, and for many months I have been trying unsuccessfully to cancel my subscription. Despite my rep...
I installed the BetterMe app several months ago. Even though I never started a subscription, I later discovered that monthly charges were being taken from my account without my knowledge or consent. In my App Store account, there is no BetterMe subscription listed under “Subscriptions,” yet recurrin...
I discovered that an unauthorized transaction was made on my credit card. On November 15, 2025, at 07:25, a charge of about $10 was processed under the description “Better me (ae) womenplan Dubai (ae).” I do not have any subscription with the BetterMe app, and I never approved this transaction. My ...
I am unable to cancel my subscription to the BetterMe FZCO Pilates app because it does not appear anywhere in the app or in my App Store/Google Play subscriptions. Despite this, for at least the last 4–5 months — most recently on November 16, 2025 — I have been charged about $9 every month. These ch...
I want to cancel the membership I purchased through the BetterMe app on the App Store about a year ago. On November 15, 2025, a charge of about $10 was attempted on my card, and the same amount was attempted again today. I did not approve these transactions. I had deleted the app in order to cancel ...
In 2024, I purchased a one-time package from the BetterMe app for about $4. After that purchase, I never used the app again, and no active subscription appears on my account. However, on November 14, 2025, I noticed that about $21 had been withdrawn from my account. The same thing happened before—th...
On November 10, 2025, I paid about $1 for a 1-day trial package on the BetterMe mobile app. However, even though I never used the app, a charge of about $10 was withdrawn from my account at midnight without any notice. I did not receive any notification explaining why or how this amount was charged....
"Thank you for solving the problem within a few days."
I recently discovered that since November 2024, the BetterMe app has been charging about $7 to my credit card every month. I don’t remember whether I ...
"I realized it late, but the issue was resolved quickly. Thank you for everything."
On September 19, 2025, I purchased a subscription through BetterMe. After activating the membership, I never used the app, and today I realized that t...
Even though I have never used the BetterMe Fasting app and never started any subscription, I recently noticed that about $3 was charged to my credit c...
I downloaded the BetterMe app from the Google Play Store on November 2 and initially made a payment of approximately $1.86, which I authorized myself. However, shortly afterward, two additional charges — about $4.93 and $8.26 — were withdrawn from my account without my permission or any notification...
Between May 2025 and November 2025, a total of ₺2,450 was withdrawn from my credit card through the BetterMe app without my permission, at a rate of ₺350 each month. After collecting my credit card information under the claim of a free 7-day trial, the app charged me regularly for seven months witho...
Between May 2025 and November 2025, a total of 2,450 TL was withdrawn from my İşbank credit card by the BetterMe app without my permission every month. The app requested my card details under the claim of a “7-day free trial,” but after that, no notification, email, or confirmation was ever sent. De...
BetterMe is a member of Xolvie for 4 years. BetterMe is a health and fitness firm that provides a variety of services and products to assist individuals in living better, happier lives. Users may receive individualized exercise and wellness regimens, nutritious food planning, and daily inspiration and support from the firm. BetterMe is available in a number of countries, including the United States, Canada, the United Kingdom, Australia, and others. The objective of the organization is to make healthy living accessible to everyone, regardless of geography or lifestyle. BetterMe promises to assist people reach their health and fitness goals and enhance their entire well-being by offering tailored support and coaching.